T-Mobile reviews

3.6

62% would recommend to a friend

(23,138 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Nov 14, 2009

Disappointing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits package, good pay.

Cons

T-Mobile does not live it's own values. You have to be part of the "in" crowd to get anywhere. T-Mobile is more political than CNN & FoxNews combined. Supposedly input is valued, yet if you go against what they want you to say, you will pay for it. Supposedly "Leaders Coach and Develop Leaders", but the reality is they suppress your opportunities for growth if you have a conscience and stand up for what you believe in. T-Mobile is all about image, flash and show, with absolutely no substance.

1.0
Mar 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits (leave, holidays, floating holidays, 401k match (after 1 year of service), stock bonuses (3-yr vesting), employee stock purchase plan (though inconsistent stock price), good medical dental and vision Development programs IF you have time for them (online training, events, guest speakers, etc) Some nice people

Cons

Toxic environment No work/life balance Unequal pay for equal work Retaliation So many re-orgs and re-alignments, very few actually know what they or their teams are doing Too many overlapping meetings, no time to DO WORK Favoritism; protected teammates given less work and more visibility opportunities while the rest grind Departments took regular surveys of employees' preference to return to the office or not and then ignored the overwhelming desire to stay remote and forced people back into the office anyway Mandated return to office with vaccination or you’re fired Poor cooperation between departments; projects go off track and then sponsors and PMs lean on back office to pick up the slack and work long hours and weekends to rescue poorly run projects; then those people go on to collect the prized trips to Maui Annual awards mostly go to VPs, directors and managers, NOT the low level employees - it’s all by nomination and a popularity contest; and small teams who keep getting disproportionately recognized get entitled and indignant the ONE YEAR they don’t have someone winning So much turnover it's hard to learn when everyone keeps leaving and those left behind are lost

1.0
Nov 19, 2021
Recommend
CEO approval
Business Outlook

Pros

They have mediocre benefits. Depending who your manager is it can be a decent. They have a few different roles that you can possible go into if you don't like what you do.

Cons

Toxic work culture, HR and management gatekeep promotions based on; likability, how extroverted you are, loud obnoxious people get promoted easily, and very much a popularity contest. Bonuses are monthly but are inconsistent. Metrics are not sales based but you still get in trouble for not focusing on sales. Leadership sucks and demands from everyone even top performers get told they aren't good enough. Constantly told "feedback" is a gift to make sure you don't ever feel accomplished. Constantly pitted against each other to create tense work environments. Forced to do those "Best Places to Work" surveys. Benefits are not as great as they make it seem. The company makes so many mistakes and then makes representatives answer to customer with scripts that gaslight and ignore massive issues like data breeches that allows customers information to get stolen. They constantly tell you they want you to promote within the company and lead you to believe you'll be able to but realistically unless your willing to drink the T-Mobile cool-aid of it being the greatest place ever it won't happen. Biased and Racist leadership is pervasive in the company despite their constant inclusivity talks. The only people who last are on LOA and get to take extended leaves.

Viewing 43 - 45 of 23,138 Reviews

Glassdoor has 24,513 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.