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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,193 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      1.0
      Aug 21, 2021

      The retail managers don’t care about you unless you work like a slave

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits even for part time employees.

      Cons

      Retail hours suck. Management support sucks. If you are a single parent - they frankly couldn’t care less what happens to your kids - you still have to make it to work when they tell you to and they will slap your hand every time you can’t. But they won’t pay you enough to pay for childcare. All of the retail employees are unhappy and underpaid. For a multi-billion dollar company where their front line employees are vital to the growth of the business - they keep cutting pay and cutting head count - forcing stores to be understaffed and overwhelmed - that’s just ridiculous.

      2.0
      Aug 13, 2021

      Culture changed for the worst

      Principal analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      T Mobile used to be smaller and had a start up mentality. We cared about each other and most importantly our customers. Our products were thoughtful, strong employee benefits, and previously a strong culture.

      Cons

      Many parts of TMO started to get cheap and are finding ways to cut corners and make quick money. The culture has eroded and people are no longer a focus. Not even the customers seem to be important anymore as the customer support has declined. I switched to Verizon because for both companies being the same, might as well get what I pay for.

      4.0
      Aug 11, 2021

      Culture Changed Post Merger

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, innovator, position in market, brand, career growth opportunities, education. Company in general is great to work for, but we have some hurdles post merger.

      Cons

      Culture has changed after the merger. Leaders are not people first as much as pre - merger. We have gotten so numbers hungry, we have forgotten what we stand for. As a front line rep and lover of the company, that's hard to watch transform. Additionally, leadership encourages taking time off, but there are no solid processes in place to provide coverage so people are still working while on PTO and it's leading to burnout. Work load has increased and with added focus on trainings has affected work/life balance a bit. Perhaps more frequent short surveys to take temperature from the field will help. D&I is preached, but in reality we have a long way to go.

      Viewing 550 - 552 of 23,193 Reviews
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      Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.