T-Mobile reviews

3.6

62% would recommend to a friend

(23,144 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
3.0
May 10, 2022
Recommend
CEO approval
Business Outlook

Pros

- Hard to get fired, unless you want to be - Extremely easy place to disappear and get a paycheck - Decent benefits - If you end up under the "right" VP/middle-management structure, you can do well

Cons

- Extremely regressive technical culture - Decent benefits mean salary tends to be lower - Culture largely built around a model with a heavily-populated middle-management class, who primary and historically manage contractor teams, not FTE devs - As a result, strong culture of disempowering technical decision-making at the team level, and at the individual level. - General lack of middle-management with people management skills and technical awareness. - Overstuffed middle management layer leads to a lot of turf wars and fights over relevance - "too many claimants, not enough land" - which can be massively frustrating as an individual contributor. - Very little interest in doing things the Right Way, lots of interest in Being Seen Doing Things, whether you're doing them the right way or not. - Because of the above, technically skilled people are, as a general rule, not retained for very long - they either get frustrated and leave, get bored and leave, or get better salary offers and leave. - Technical promotion tracks that are *theoretically* on par with people management tracks do exist, but in practice amount to becoming a specific VP's pet and having even less influence on technical direction than you did before, and the entire parallel tech individual track is heavily modeled in IBM's old approach, which should tell you something.

1.0
Mar 28, 2022
Recommend
CEO approval
Business Outlook

Pros

I worked in Customer Care for about 9 years. Everything was great until John up and left the company. After John left, the fraud is now out of hand, sales goals are high and no one audits sales so 1 in 3 calls I get is a customer saying "I never told retail/overseas person to add that to my account remove it!!!" Literally my entire day is fixing internal fraud.

Cons

Loads of internal fraud, forced to work back in the office, forced vaccinations

Viewing 88 - 90 of 23,144 Reviews

Glassdoor has 24,520 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.