T-Mobile reviews

The new concept of Team of Experts (tex) was supposed to do away with the general care teams. We went from a group of 12 csrs with 2 support people and we were able to take breaks and lunch together, to a team of 30 with 2 support people and everyone has different break schedules so you don't get to have lunch with anyone. So much for team building. We were also promised not to have to change schedules every 6 months, but that has gone away as well. The lack of training on new plans or promotions feels defeating. Often times the media knows what is happening before employees. The metrics are difficult to meet and unfortunately if you don't bonus, your coach doesn't bonus so even if you are showing up every day, doing your best every day but have a tough month - it's seen as failure. More unfortunate is that most metrics for bonus are based upon things outside of your control.

No Equipment Discount. No Union Representation which is bad because with this shoddy company you need it . Substandard wages. No 401K match. 2 month delay before health insurance kicks in . 8 month delay before ESPP kicks in . You loan your money back to the company interest free during the 8 months leading up to ESPP purchase .