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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,190 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      23K reviews
      4.0
      Jun 18, 2011

      Good experience, good workplace, enjoy the technology

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good atmosphere. Pleasant co-workers. Interesting work. Working with public also interesting with opportunity to help people understand their options to make better choices.

      Cons

      Occasionally accounts would get upset in case of technical issues or complaints about billing. Usually easy to resolve with patience.

      5.0
      Jun 15, 2011

      excellent company to grow and further any career options

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work ethics, team togetherness. T-Mobile is a place where you can start on the phones as a representative and work your way up to VP.

      Cons

      If you do not like starting on the phones then this can be a tough business to work in. Higher education is required for management level positions.

      2.0
      Jun 15, 2011

      Great in the past, but lost their way and now they do not care their ship is sinking

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Incredible values. -Best product in wireless. In reference to retail: -Great compensation plan for sales representatives In reference to T-Mobile's call centers: -Positive work environment. -Support from management. -Almost always promotes from with in due to great emphasis on building bench strength. -Most everything makes sense and benefits the company, employees, and customers.

      Cons

      -Massive lack of alignment between management levels and different departments -Lack of communication between departments makes taking care of customers very difficult In reference to retail: -Almost impossible to track how you get paid, and no way to verify your pay is correct. -Lack of support from upper management. -No focus straight focus on a common goal. -Promotion from within rarely is ever even considered. -Total lack of training at all levels.

      Viewing 22621 - 22623 of 23,190 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,572 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.