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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,156 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      4.0
      Mar 10, 2010

      Experience at T-Mobile

      Wireless sales person
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunities for advancement. Communication is good. Starting pay is based on experience. Great commission opportunities. Training is very informative and will fast track you to the sales platform used by T-Mobile. Unbelievable employee phone plan which is more than affordable.

      Cons

      Benefits enrollment during specific time of the year so if hired outside of time frame you must wait. This should be handled as it is an important issue.

      5.0
      Mar 8, 2010

      T-Mobile is one of the best call centers to work in!

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits - I paid little for my benefits, and I was able to add my live in boyfriend to my employee phone account and insurance. Great pay - I've been paid less to do more in other call centers. Leadership - General manager of call center made it a point to learn all new hires' names. You could speak to him, or any member of leadership, if you needed help with anything. Advancement - My supervisor and I created a plan of action for my advancement within the company. My supervisor also gave me excellent feedback regarding my job performance. Work environment - Lots of light and windows. Attire - Casual, which I thought was fantastic considering I've worked at call centers where business casual or professional was required. Considering that my previous employers paid less than what T-Mobile does, I found that the money I saved on attire alone was substantial.

      Cons

      Attire - Unfortunately some people think that dressing casually means having poor taste in clothes. Training - Can be stressful, depending on the trainer. Hours - If you go apply, be prepared to work the hours they want you to. They do have shift bids, but new hires generally have to wait 6+ months before a shift bid is available.

      2.0
      Mar 8, 2010

      Lost their ‘T-Mobile Values’

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive compensation (until recently) and benefits equal to or better than marketplace. Headquarters location easy to get to from anywhere around Seattle area.

      Cons

      No raises in 2009, no bonuses in 2009. 2010 bonus frequency changed to 2x/year from 4x/yr and targets designed to assure a miss, avoiding another payout. It is easy for a company to advocate a set of values when growth is in double digits and the company is making money, but the true test of a company’s moral compass comes when growth slows and profitability is challenged. In the last 18 months, T-Mobile has shown their values to be simply words.

      Viewing 22903 - 22905 of 23,156 Reviews
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      Glassdoor has 24,533 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.