Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,146 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      5.0
      Apr 24, 2009

      T-Mobile is a best place to work.

      customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have stated values and they live the values. They put the employee as number one and the customer is why. They recognize that we are the face/voice of T-Mobile so they invest in thier people. It makes me feel valued.

      Cons

      It is a very fast paced, high pressure job. We have tough metrics to meet. I understand why we have tough metrics because we know if we don't live up to those metrics we won't be successful as a company but there are days it is tough when the customers are often very unkind and hateful.

      3.0
      Apr 24, 2009

      Stick Together?

      Senior retail sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount on phone and employee phone plan. Excel in skill of verbal talking. Customer relationship skills. Improve on your speech and confidence in talking to anyone in general. Increase your sales skills as T-Mobile have a system of teaching you how to sell their products and how to sell it well. Playing with their phone in the store is also fun. Co-workers are cool. But district managers maybe a bit of jerks into coming to meet sales quotes. Health benefits for part time workers also. 401K plan vacation benefits Free stuff in meetings like pens, free phone raffles and food.

      Cons

      Retail hours... Dealing with people... Scheduling T-Mobile can be a great place to work at. But if you have other priorities in life and you don't put them as the number one priority in your life.... your life will can be a nightmare at T-Mobile. They want you to place them above anyone and anything else in your life. Their mode is always money money money. Management doesn't care about anything else which is understandable. T-Mobile is good for people who can work full time, dedicated in sales and commitment. Managers do not tolerate anything or you will be replaced.

      4.0
      Apr 23, 2009

      Growth has its challenges.

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile has a good culture, a very solid set of shared values, and keeps a positive focus on both customers and employees. Lots of formal and informal recognition. The compensation and benefits programs are extremely competitive, and not just with other telecommunications companies. Would be an attractive place to work compared to many industries. And in an economic recession, people don't give up their cell phones!

      Cons

      The company grew too fast and processes and systems haven't caught up with size. IT becomes the knothole everything has to flow through. People are well intentioned, but the lack of a clear way to get things done creates inefficiencies.

      Viewing 23017 - 23019 of 23,146 Reviews
      Related searches: T-Mobile jobs | T-Mobile salaries | T-Mobile benefits | T-Mobile interviews | T-Mobile conversations
      ReviewsT-Mobile reviews

      Glassdoor has 24,522 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.