Is T-Mobile a good company to work for as a Store Operations Associate?

Store Operations Associate professionals working at T-Mobile have rated their employer with 3.4 out of 5 stars in 1,060 Glassdoor reviews. This is a lower than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Store Operations Associate Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Store Operations Associate interview questions at T-Mobile .

Does T-Mobile pay Store Operations Associate employees well?

Store Operations Associate professionals rate their compensation and benefits at T-Mobile with 4.1 out of 5 stars based on 1,060 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Store Operations Associate salaries at T-Mobile.

How happy are Store Operations Associate professionals working at T-Mobile?

63% of Store Operations Associate employees at T-Mobile would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Store Operations Associate professionals have also rated T-Mobile with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3047) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (755) , Customer Service Representative (700) , Retail Store Manager (671) , Retail Associate Manager (547) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3448 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2165 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 952 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 786 reviews)); "Making commission was good but not consistent" ((in 676 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 937 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 527 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 390 reviews)); "long hours for the job; a multitude of supervisors that you are required to give information to ensuring that job is complete to their satisfaction" ((in 343 reviews)); "No stability with frequent layoffs expected every year now." ((in 229 reviews))

T-Mobile Store Operations Associate reviews

3.4

63% would recommend to a friend

(1,060 total reviews)

Srini Gopalan

30% approve of CEO

43% positive business outlook

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Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Apr 2, 2009

I am T-Mobile Count on Me

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great Benefits such as health insurance, life, dental and vision. We get some great benefits and the employee contribution part is very low. Lots of earned PTO time given and earned on a weekly basis not on year to year which is great.

Cons

No formal programs for management advancement, you are stuck where you get started. Not so great compared to the other carriers employee phone program. You pay a lot for your phones and you are stuck with them company policy prevents you from even giving away a phone you buy. Too much training with little impact and often long and boring.

2.0

Mar 26, 2009

Happy employees = happy customers. Sad employees = a company going out of business!

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

To start with, the people in my work place are wonderful people. We all share the same goal of making sure our customers are happy with T-Mobile. We love people and interaction with the public is what we love most. T-Mobile also has great benefits, such as medical, dental, eye care, and cell phone service. They also give discounts on phones and accessories and allow us to have a free home phone service. The pay is good and the work place is clean and you know customer like to visit our stores. I find personal satifaction when helping our customers.

Cons

The disconnect is the people they hire and put in place over you. They out of touch. There are so many examples I don't know where to begin. My boss doesn't understand the wireless industry. My boss acts as though we are try to produce. E-mail from my boss are usually negative and her conference calls are all too often bashing all the managers of how poorly we are doing. The T-Mobile values on paper are great. Management does not live the values. They treat their employees like they are numbers. They're actions don't align with their values. My boss doesn't truly listen, instead she will attack your charactor if you disagree with her ideas. Your ideas are only good if they achieve you own personal gain.

2.0

Jan 18, 2009

Every Where Else But T-mobile In NY

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Not bad pay, good benfits

Cons

Horrible, Inexpirenced upper managment. No Rises effective 2009. T-Mobile in NY has fallen apart in the last year. T-mobile has grown dramitaclly and has hired on a ton of inexpirenced market managers who have no idea what they are doing. This company use to be about right fitting the customer, now its about making sure the customers walks out with things they dont need just to hit quota. Due to this we lost our JD Power award in 2008.

Viewing 1054 - 1056 of 1,060 Reviews

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I am T-Mobile Count on Me

Happy employees = happy customers. Sad employees = a company going out of business!

Every Where Else But T-mobile In NY

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