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      T-Mobile

      Engaged Employer

      T-Mobile Store Operations Associate reviews

      3.4

      63% would recommend to a friend

      (1,060 total reviews)
      avatar

      Srini Gopalan

      30% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Jan 13, 2009

      What happened to the company I once loved?

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits. Plenty of PTO (you just never are given an opportunity to use it). Pay is fair but lags behind competitors and annual raises have been ended. There are still some great people working for the T-Mobile but they seem to be disappearing. Not a horrible place to work but it was once much, much, better.

      Cons

      I have been employed at T-Mobile for almost six years. The company has consistently made business decisions that make no sense. Upper management seems to be extremely out of touch with the customers they are attempting to keep. Career opportunities depend on who you can become friends with. Supervisors are often incompetent and have have no idea what is actually going on at store level. Very little recognition. Very little respect or feedback. Best place to work is a top goal every year but it is a joke. They even canceled the annual employee satisfaction surveys. This was once a great place to work but it now is going in a very bad direction.

      4.0
      Jan 3, 2009

      T-Mobile is a good company to work for

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits (401k, PTO, phone lines etc.) culture, diversity and some Regional Managers who know how to lead. It's fairly easy to get promoted when you start as a sales representative. There are a lot of locations that are opening and that creates a lot of room for growth.

      Cons

      lack or training for RSMs who want to get to the next level. There is not true career development program. Operations could be more effective and simplified. On boarding experience is not that great for both reps and managers.

      1.0
      Sep 3, 2008

      T-Mobile doesn't respect it's employee's personal time/life.

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They are pretty flexible if you are a part-time sales rep, but beyond that be prepared to dedicate your life to them. They do allow you to develop your management skills , with a lot of off site and online courses.

      Cons

      Full-Timers, Key Holders and Managers are expected to be "Team Players" and basically live at work - they always talk about having a work/life balance but they don't live up to their own hype. Favoritism rules here as well - its more who you know and kiss up to rather than actual ability and competence that matter here. Upper management changes directions WAYYYYY to often - its seems like there is a new "focus" every week! and the stuff that was last week's "focus" gets dropped in favor of the new "focus" of the week.

      Viewing 1057 - 1059 of 1,060 Reviews
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      T-Mobile reviewsT-Mobile Store Operations Associate reviews

      Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.