Is TP a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at TP have rated their employer with 3.7 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at TP .

Does TP pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at TP with 3.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 29.3% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2574) , Analyst (1525) , Customer Service (1468) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

TP Inbound Customer Service Agent reviews

Compare reviews

3.7

53% would recommend to a friend

(121 total reviews)

Jorge Amar

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Work/Life balance

3.6

Career opportunities

3.4

Culture & values

3.2

Senior management

3.2

Compensation and benefits

Inbound Customer Service Agent employees have rated TP with 3.7 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

121 reviews

5.0

Jun 5, 2016

Call centre Agent

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

The recruitment is fair,often a chance will be given to you, you will be met at the destination airport (and 'cared for' from then on).Its perfect for the vast majority who don't have too much confidence once they left they home town or home land.You will receive a flat and a room and be told fairly to 'respect others' in the flat...ie not too much noise after 22.30, no dishes left in the kitchen sink for days.Then your training will begin, you need not be worried (although you are under some sort of benevolent (not nefarious) assessment). Just pay attention , doing your best each day.Your colleagues will come from various countries and often little local details about sights, beaches and bars are shared around.I think TP are one of the best in this outsourcing field and you do not get the feeling that you are in a cheap, nasty tyrannical company. On the contrary that give you time and if you fall short they will merely view you need more training or ultimately another project !

Cons

Sometimes the catering wasn't the best,leaving an unsettled stomach (or bowels). Some managers and only a few supervisors are a bit difficult to deal with. The aspects of the work in another language can be challenging, especially if you have responsibility and there are consequences to a 'misunderstanding'. Finishing late can be a hassle as Lisbon buses tend to wanna have bedtime after 21.00?So how to get home?

TP Response

9y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

3.0

Jun 1, 2016

Customer Service Represnetative

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pro's would be that you get an hour lunch break, you meet some great employees that work there and occasionally they reward their representatives with tokens of appreciation like Nacho Day to thank them.

Cons

The con's would be that you are surveyed by the customers and even if you have done everything to help the customer and have resolved the problem they may fail you or pass you and fail the company which according to Terrell that means they feel in love with the agent and not the company. You will be written up and coached even if the customer is upset about the prices which you cannot change.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

3.0

May 2, 2016

Typical out-sourcing call center

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

depending on the campaign you get, you may get a higher/lower call volume. Co-workers and most supervisors are laid-back.

Cons

Management is only concerned about meeting client's expectations. No real growth. Realistically, you can only go up to supervisor position, or HR/admin role.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 73 - 75 of 121 Reviews

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TP Inbound Customer Service Agent reviews

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Call centre Agent

Customer Service Represnetative

Typical out-sourcing call center

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