Is TP a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at TP have rated their employer with 3.7 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at TP .

Does TP pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at TP with 3.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 29.3% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13827) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1468) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1796 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1777 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1482 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1241 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3792 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2447 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 288 reviews))

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TP Inbound Customer Service Agent reviews

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3.7

53% would recommend to a friend

(121 total reviews)

Jorge Amar

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Work/Life balance

3.6

Career opportunities

3.4

Culture & values

3.2

Senior management

3.2

Compensation and benefits

Inbound Customer Service Agent employees have rated TP with 3.7 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

121 reviews

1.0

Sep 22, 2015

Only If You Are Have No Other Choice

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is not bad & a lot of opportunity for overtime

Cons

Very disorganized Management. Place is very dirty. Cockroaches in call centre and kitchen.Very cliquey workplace.

TP Response

Your feedback is very alarming and we would like to make it up to you. Kindly share this with your us via http://bit.ly/TPHR-newform in order for us to assess our organization structure and facilities. Thank you.

2.0

Aug 23, 2015

Not an Equal Opportunity Employer

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for this state

Cons

They don't care about the employees and their families.

TP Response

Thank you for sharing your experience with us. Your concern is very alarming and we would like to make it up to you. We hope you can share this with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com for investigation.

5.0

Aug 12, 2015

I bound customer service representative

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Teleperformance treats you like family and really wants you to succeed in what you're doing and become knowledgeable

Cons

They do not take acknowledgement of doctors appointments and really sucks at adjusting your schedule to a timely matter and adjusting unpaid time off when you prove it with HR

TP Response

Thank you very much for taking time to write that review! Our aim is to see to it our employees are enjoying a positive and supportive environment while being rewarded with opportunities for career advancement. If you want to provide us additional feedback, kindly go to http://bit.ly/TPHR-form. Thank you!

Viewing 85 - 87 of 121 Reviews

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Only If You Are Have No Other Choice

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I bound customer service representative

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