Is TP a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at TP have rated their employer with 3.7 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at TP .

Does TP pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at TP with 3.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 29.3% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13827) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1796 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1777 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1482 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1241 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3792 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2447 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 288 reviews))

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TP

TP Inbound Customer Service Agent reviews

3.7

53% would recommend to a friend

(121 total reviews)

Jorge Amar

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Work/Life balance

3.6

Career opportunities

3.4

Culture & values

3.2

Senior management

3.2

Compensation and benefits

Inbound Customer Service Agent employees have rated TP with 3.7 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

3.0

Jul 27, 2015

easy work low pay

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Really friendly office and staff. The work was easy - depending on which campaign you work on

Cons

Low pay, late shift finishes (but cant complain because of the ease of work!!)

TP Response

Thank you so much for your lovely review. We are happy to know that you are surrounded and motivated by great colleagues. All the best!

1.0

Jul 9, 2015

Jail Environment

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay , unlimited overtime , easy promotion of you suck up to management

Cons

Tied to a desk, no paper no pen no cell phone. No pictures or assigned seats. They don't accept doctors notes. You have to use the restroom within your breaks. If you go over your break time it cuts you out of your bonus. Which they make really hard to get. Management is driven off favoritism and not qualifications. You have to fight to get a schedule change.

TP Response

We are truly sorry to learn what happened. We do not tolerate favoritism and we would like to hear more from you. Kindly share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can further investigate what happened.

1.0

Jul 1, 2015

Terrible

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Honestly, I didn't have any positive experiences with the company, but I loved my supervisors that I did have. They were very helpful when it came to improvement and growth, but they were very rare compared to other supervisors who only looked out for themselves and were willing to throw their representatives under the bus.

Cons

Very selfish superiors. Very unprofessional from the attire that the workers wore and their actions on and off the phone. I literally watched someone intentionally anger a customer so she could get off the phone. They will hire ANYBODY to do a horrible job at customer service and keep them.

TP Response

We are sorry to find out about your experience here in TP. Rest assured that your advice will be taken into consideration since we always aim to improve our work environment here to make work better for our employees. All the best,

Viewing 88 - 90 of 121 Reviews

Jobs at TP

EJECTUTIVO TELEFONICO SIN EXPERIENCIA

Asesor de Atención a Clientes | Capacitación Pagada

Agente bilingüe de atencion a clientes Medio Tiempo ¡Labora 5 días x Semana!

EJECTUTIVO TELEFONICO NO VENTAS NO COBRANZA

Agente bilingüe de atencion a clientes Call Center- NO VENTAS

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TP Inbound Customer Service Agent reviews

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easy work low pay

Jail Environment

Terrible

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