TP reviews

4.4

89% would recommend to a friend

(74,724 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

75K reviews
2.0
Jan 19, 2016

Customer Care

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice relaxed atmosphere, people I work with are great and easy to get along with. Always someone around to help or advise you.

Cons

Huge emphasis on security. Can't have phone or electronic device on you, bags/ coats must be kept in a locker. Minimum wage.

avatar
TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
3.0
Jan 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Management and team supervisors are mostly friendly, understanding, want to make our job fun. The trainers are good, with good energy & patience.

Cons

For me, they want too much competition between coworkers, tho not mean spirited, but very pushy to get specific results from every individual. I dislike forced competitions and the way supervisors have to enforce it. This is usual for the industry as a way to improve individual performance & how the company fares with its contractor. (In my case, AT&T wireless phone & connected devices). Additionally, the facility is just marginally kept clean & tidy, it needs more space for employee lockers & walkways, and the break room is less than minimally provided with good quality food options & supplies. One more: computers and chairs for workspaces have too many breakdowns & damage.

avatar
TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
2.0
Jan 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Company gives you a great chance for advancement.

Cons

Everything else! It was like working at a big high school. There were no requirements whatsoever for a person to get hired here so you can imagine what we had to work with. Even if a supervisor (who did the final interview) did not think a person should be hired, to meet "quota" the recruiting department would hire the person anyway. And training, ha! That was a joke as well. Even if a person failed the final test to make it to production, the trainer would pass them anyway so that they could meet their goals. There was constant changes which isn't so bad however no raises were given for the extra work added to your load. No time to do your job and actually coach your agents.

avatar
TP Response
10y
Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
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