Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,227 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,227 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

53% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 640 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 167 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 154 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 540 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 508 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 450 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

TTEC Client Operations Associate reviews

3.2

53% would recommend to a friend

(2,227 total reviews)

Kenneth D. Tuchman

53% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,227 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,227 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews

3.0

Sep 3, 2012

OK Work At Home that served the purpose that I needed it to.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Flexible schedule. Almost guaranteed hours. Guaranteed rate of pay. No Commute. No uniforms to purchase. No extra costs since phone, DSL and Computer are already in home. Having a sick child at home wasn't a factor in how much I could work. The weather wasn't a factor in how much could work. Still got paid while minor technical issues took you offline.

Cons

Training could have been more thorough. If call volume was too low, was taken off of the phones without pay. Losing pay if there were major technical issues. Assistance was often more miss than hit. Control issues with a few team leads. No transparency.

5.0

Sep 1, 2012

Brilliantly amazing.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was my first job. Never did i imagine that i'd be hired by Teletech, a very prestigious company. and never did i imagine that having a job would be fun. A very warm atmosphere would welcome you. I never thought that my first job would be this amazing. I had the most understanding and smart trainor. You would never be left behind. Though i never really lasts long in Teletech (due to my sickness), i could say that they are the best BPO company.

Cons

There are no downside at Teletech. Everything is amazing in its own way.

4.0

Aug 23, 2012

Could be worse

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Gain great experience in csr/call center situation, once you get the hang of it. Get paid for training. Team members are helpful.

Cons

Pay for type of work should be higher, no part time; associates become burnt out.

Viewing 2191 - 2193 of 2,227 Reviews

Jobs at TTEC

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Ciudad de México

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Proposal Content Specialist

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TTEC

TTEC Client Operations Associate reviews

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Reviews by job title

OK Work At Home that served the purpose that I needed it to.

Brilliantly amazing.

Could be worse

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