TTEC Client Operations Associate reviews

They fire you stating the calls have dropped, but the same day the sent 43 of us mandatory confidential emails and to call this number. We did and csr manger stated, the call volume dropped then 10 mins after firing us we get calls from them that they need us to work extra hours. Meaning call volume had not dropped. Wages of 8.50 per hour, no benefits at all is clearly public assistance is need to eat.

Unprofessional management. At any time you could be on the receiving end of a temper tantrum from a company VP- full blown screaming and cursing. Also, unreasonable demands on your personal time including nights and weekends. It was not uncommon to get mundane phone calls during the night requesting information that was already documented somewhere. Mgmt is very focused on their "forecast" and the process is a nightmare. Hard to believe a technology company isnt using something more sophisticated than an excel spreadsheet with broken formulas and links to manage their revenue.