Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,989 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,989 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

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TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,989 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Senior management

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

3K reviews

3.0

Oct 17, 2013

Could be better

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home option is great for those that have driving in traffic. Extensive training is offered.

Cons

Too much script-reading. Team leads NEVER respond to emails. Very little pay. QA number are everything

5.0

Sep 17, 2013

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for!

Cons

None that I can think of.

1.0

Sep 15, 2013

I don't know what TeleTech these people are working for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing left to Pro. They took almost all the good things away. If you want to know more you can ask and I will email you a list of reasons not to trust this company. They LIE. This company is the worst company I have worked for in all of my 30 years of working. I put in my notice and left after two years. Take my word for it. I don't know about all of the Tele Tech's but the one in Kalispell is the one I am talking about. If you are sick more than two days in one month you will receive a "CORRECTIVE ACTION" Mind you I was tier one associate and had awards for my customer service, and was on their wall for top performers, all that Does NOT MATTER> I feel discriminated against.

Cons

Do everything they can to change your owed pay out. If you are timed to go on a break, and you are stuck on the phone with a customer, then you will get an "unaccounted" time and it will go against your matrix. They lie constantly. When they hire you at first they point out all the perks you get, but slowly take that away from you.

Viewing 2908 - 2910 of 2,989 Reviews

Jobs at TTEC

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TTEC Client Operations Associate reviews

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Could be better

Great company

I don't know what TeleTech these people are working for

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