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      TTEC

      Engaged Employer

      TTEC Client Operations Associate reviews

      3.2

      50% would recommend to a friend

      (2,990 total reviews)
      avatar

      Kenneth D. Tuchman

      54% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,990 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      3K reviews
      1.0
      Apr 18, 2013

      Pointless Job and No Recognition

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule (to an extent) Guaranteed 40 hrs a week (if you can stand being there) Nice, renovated interior created a refreshing environment

      Cons

      Trainers gave false impression of what it's like working there and being on the phones. Common mishaps with scheduling and receiving bonus or referral pay. Very little incentive. Co workers act like high school children. Too many people in one area; sickness spreads quickly during the winter. Most of the Team Leads are very unprofessional. Pay was awful for what an agent has to deal with for a minimum of 8 hours a day. Computer system issues on a weekly basis. Not enough training. Break times and bathroom times were heavily monitored by a department of rude people. Because of the large amount of people that abused break/bathroom time, honest employees had to suffer from humiliation on a daily basis.

      4.0
      Apr 13, 2013

      Teletech is probably the best place to work in Springfield (for an hourly wage that is)

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The building is really nice with in-house restaurant, computer cafe and even a gaming room. The staff is professional and courteous, organized and ready to help. You can expect job stability and great training, and there is no pressure to sell anything with the USAA campaign. There is a flex pay program that allows the people who are top performers (really just the people who work the most hours) to make extra money.

      Cons

      If you are late during training they really will write you up no matter what the reason was. The pay is not enough to live on.

      Viewing 2923 - 2925 of 2,990 Reviews
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      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.