Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,990 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,990 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 651 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 226 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 532 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,990 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,990 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews

4.0

Jul 18, 2012

continuous learning

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

fun people and nice environment

Cons

change is constant. change of LOB/change of Team lead. change of station every now and then

4.0

Jul 10, 2012

Life at TeleTech

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice salary, nice people, nice job, healthy environment, stressful yet full of fun, nice bosses, grows rapidly, and most importantly they care for their employees.

Cons

Some of the management people are not so approachable. Competition is very obvious against all the LOBs to the point that they avoid making friends with each other.

1.0

May 23, 2012

The experience sent me to bed with nightmares daily

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I had a paycheck. The hours were consistent. If you like talking on the phone and settling issues with customers, this is a fun job. You learn how to handle conflict and become a pro at conflict resolution -a much needed skill set.

Cons

The cost of medical care, dental care, vision was higher than I payed elsewhere. The mentality of the people I worked with was limited to people without degrees. The management were payed the same wages as the customer service reps. The management believed they were better than others, ego's were inflated. The problem solving skills involved with interactions with people were lacking, which is saying a lot since this is a company that deals with customers daily.

Viewing 2965 - 2967 of 2,990 Reviews

Jobs at TTEC

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TTEC

TTEC Client Operations Associate reviews

Company ratings over time

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continuous learning

Life at TeleTech

The experience sent me to bed with nightmares daily

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