TTEC Customer Service Representative CSR reviews

3.2

47% would recommend to a friend

(761 total reviews)
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Kenneth D. Tuchman

55% approve of CEO

39% positive business outlook

Customer Service Representative CSR employees have rated TTEC with 3.2 out of 5 stars, based on 761 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

761 reviews
1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I can only say a benefit of the job is getting paid.

Cons

Everything, team leads, trainers, pay, and the amount of complaints that you receive is too much.

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TTEC Response
3mo
Thank you for sharing your feedback. We understand your concerns about workload, training, and support — feedback like yours helps us identify ways to improve the employee experience. We appreciate your input and wish you all the best in your future endeavors.
5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere and friendly teammates/team leaders

Cons

Rush and usually no AWS allowed

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TTEC Response
3mo
Thank you for sharing your feedback. We’re glad to hear you enjoy the friendly atmosphere and supportive teammates. We also take your comments about pace and AWS into consideration — feedback like yours helps us identify ways to improve the work experience. We appreciate your input and wish you continued success in your role.
1.0
Feb 17, 2026

Worst Company

Recommend
CEO approval
Business Outlook

Pros

You can work from home

Cons

Dont give raises and expect you do.more beyond compacity Benefits suck

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TTEC Response
3mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad you appreciated the flexibility of working from home. We also take your comments about compensation, workload, and benefits seriously — feedback like yours helps us identify ways to improve the employee experience. We wish you all the best in your future endeavors.
Viewing 10 - 12 of 761 Reviews

Glassdoor has 13,230 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.