TTEC Customer Service Representative CSR reviews

3.2

47% would recommend to a friend

(761 total reviews)
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Kenneth D. Tuchman

55% approve of CEO

39% positive business outlook

Customer Service Representative CSR employees have rated TTEC with 3.2 out of 5 stars, based on 761 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

761 reviews
5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership, room to grow, work from home,

Cons

none none none none none

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TTEC Response
2w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with leadership, growth opportunities, and remote work flexibility. Creating a supportive environment where employees can grow and succeed is important to us. We appreciate your kind words and wish you all the best in your future endeavors.
4.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent, however, awaiting a new project can be a pain.

Cons

Waiting for projects is difficult.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you had a generally positive experience. We also understand that waiting between projects can be challenging, and we appreciate you sharing your perspective. Feedback like this helps us continue improving the employee experience and communication throughout transitions. Wishing you all the best moving forward.
4.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible. Offered hybrid set up for selected accounts

Cons

Salary not competitive. Benefits underwhelming

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the flexibility and hybrid work options during your time with us. We also value your honest input regarding salary and benefits competitiveness, as insights like this help us continue evaluating how we can better support our employees and enhance the overall experience. We wish you all the best in your future endeavors.
Viewing 1 - 3 of 761 Reviews

Glassdoor has 13,229 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.