Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,050 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 3,050 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at TTEC .

How happy are Customer Service (CSR) professionals working at TTEC?

51% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

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TTEC

TTEC Customer Service (CSR) reviews

3.2

51% would recommend to a friend

(3,050 total reviews)

Kenneth D. Tuchman

55% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,050 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

May 22, 2026

Good remote work, but roles moved overseas

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home was good

Cons

Moved majority of roles to Shri Lanka

5.0

May 18, 2026

Great leadership and growth opportunities with remote work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

great leadership, room to grow, work from home,

Cons

none none none none none

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with leadership, growth opportunities, and remote work flexibility. Creating a supportive environment where employees can grow and succeed is important to us. We appreciate your kind words and wish you all the best in your future endeavors.

3.0

May 18, 2026

Supportive management, but low starting salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive environment and management for starters

Cons

Low basic salary even if someone with the job experience

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the supportive environment and management during your experience with us. We also value your feedback regarding compensation, as insights like these help us continue reviewing and improving the employee experience. We wish you all the best in your future endeavors.

Viewing 4 - 6 of 3,050 Reviews

Jobs at TTEC

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Bilingual Technical Support Representative –Spanish-English

Ciudad de México

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Bilingual Customer Service Representative - Spanish–English

Ciudad de México

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Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

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Senior Manager, Learning and Development

Ciudad de México

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TTEC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good remote work, but roles moved overseas

Great leadership and growth opportunities with remote work

Supportive management, but low starting salary

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