TTEC Customer Service (CSR) reviews

3.2

51% would recommend to a friend

(3,050 total reviews)
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Kenneth D. Tuchman

55% approve of CEO

44% positive business outlook

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,050 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews
4.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent, however, awaiting a new project can be a pain.

Cons

Waiting for projects is difficult.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you had a generally positive experience. We also understand that waiting between projects can be challenging, and we appreciate you sharing your perspective. Feedback like this helps us continue improving the employee experience and communication throughout transitions. Wishing you all the best moving forward.
3.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to get hired. Work with you

Cons

Sometime you have mandatory overtime

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you found the hiring process accessible and supportive. We also appreciate your comments regarding mandatory overtime, as feedback like this helps us continue evaluating the employee experience and operational needs. Wishing you continued success in your role.
4.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible. Offered hybrid set up for selected accounts

Cons

Salary not competitive. Benefits underwhelming

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the flexibility and hybrid work options during your time with us. We also value your honest input regarding salary and benefits competitiveness, as insights like this help us continue evaluating how we can better support our employees and enhance the overall experience. We wish you all the best in your future endeavors.
Viewing 7 - 9 of 3,050 Reviews

Glassdoor has 13,229 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.