Item: TTEC
Rating: 5
Author: Current employee - Customer Service Representative (CSR)

Question 1

Is TTEC a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 761 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC.

Question 2

Does TTEC pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 761 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at TTEC.

Question 3

How happy are Customer Service Representative CSR professionals working at TTEC?

Accepted Answer

47% of Customer Service Representative CSR employees at TTEC would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Customer Service Representative CSR professionals have also rated TTEC with a 3.1 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at TTEC?

Accepted Answer

Customer Service Representative (2399), Customer Service Representative (CSR) (814), Team Leader (165), Licensed Insurance Agent (158), Team Lead (151), Insurance Agent (126), Customer Service Agent (119), Customer Service (113), Sales Representative (99), Technical Support Representative (97), Fraud Analyst (86), Customer Service Representative (CSR) II (83), Customer Service (CSR) (78), Talent Acquisition Specialist (78), Trainer (78)

Question 5

What are the pros of working at TTEC according to real employee reviews?

Accepted Answer

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

Question 6

What are the cons of working at TTEC according to real employee reviews?

Accepted Answer

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

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