Is TTEC a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at TTEC have rated their employer with 2.6 out of 5 stars in 24 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative/TSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at TTEC .

Does TTEC pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at TTEC with 2.5 out of 5 stars based on 24 anonymously submitted employee reviews. This is 21.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

TTEC Customer Service Representative/TSR reviews

2.6

25% would recommend to a friend

(24 total reviews)

Kenneth D. Tuchman

13% approve of CEO

25% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (24 reviews)

Ratings by demographic groups

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Gender

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Customer Service Representative/TSR employees have rated TTEC with 2.6 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have an average working experience there. TTEC is rated 32% below average by Customer Service Representative/TSR professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

24 reviews

4.0

Oct 17, 2014

Had an amazing trainer

Tsr

Recommend

CEO approval

Business Outlook

Pros

Working from home was a very awesome part of the job. The compensation was okay!

Cons

Even with all the training provided you still feel a little overwhelmed with your calls.

5.0

Mar 13, 2013

happy memories i will cherish forever

Tsr

Recommend

CEO approval

Business Outlook

Pros

good people, nice employees, nice environment, i feel home here

Cons

the pay is not enough

4.0

Jan 12, 2013

An awesome place to work .

Tsr

Recommend

CEO approval

Business Outlook

Pros

There's a lot of reasons to work at Teletech. First, I like the ambiance. The place is safe, fun people and managers are easy to approach. Teletech human capital delivery personnel are very approachable and entertain employee's inquiry in a professional way.Managers are cool. Teletech does not discrimate anyone and treat everybody equally.

Cons

Well, I can say that teletech doesn't have enough workstations. I'm not really satisfied with the pay however, because of the environment I'm kinda okay with it.

Viewing 22 - 24 of 24 Reviews

Jobs at TTEC

Bilingual Customer Service Agent – English-Spanish

Bilingual Service to Sales Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

View job

Bilingual Technical Support Representative –Spanish-English

Ciudad de México

View job

TTEC

TTEC Customer Service Representative/TSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Had an amazing trainer

happy memories i will cherish forever

An awesome place to work .

Jobs at TTEC

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