Pros
Direct service workers are amazing that do the best with what they're given
Cons
Fear of layoffs happened constantly after mismanagement that never felt resolvable and process was neither empathetic nor respected employee well-being as we were still being expected to work through the uncertainty and pick up the pieces if spared. Long term plans from higher up to meaningfully improve let alone be sustainable seem unattainable as the need for the service grows and band-aid solutions from revolving inconsistently qualified executives who may or may not care about more than their professional futures are not enough. Worsening work culture I don't think will ever bounce back. Best of luck who people who stay and try to make it better from the ground up despite the pressure and what is constantly thrown at you. I hope the work can be done without being at the expense of the people who keep this sinking ship afloat.