Verizon reviews

Over time I grew to absolutely despise the job that I once enjoyed. As technology progresses and new devices, calling plan and internet access become available, the company has definitely shifted from doing what is best for the customer, to "how can we sell this person the most devices, accessories and calling plans as well as get them to sign up for any and every other service that we now offer". Sure, there are people who need/want the biggest, baddest, newest devices and who do benefit from each product/service that they sell, but the quotas for what you are required to sell on average to every customer regarding new services is ridiculous. Not everyone or even half of everyone you talk to, needs or could benefit from or would even use a tablet, for instance. A little old lady or small child, really doesn't need an internet phone with an outrageousness expensive data plan. But Verizon Wireless's, attitude is that if the customer says they don't need or want something, that just means we, as sales people, haven't done enough to prove to that customer that, they DO have a need for the service/product. Verizon feels that if we, as sales reps, did our job well enough, that we could find a need in any persons lifestyle for every single person to need every one of our products/services. Truth is, yes there is a need for most, if not all, of their products/services, however, not every customer out there, necessarily has that need. We had to sell everything to everyone and the quotas became increasingly ridiculous. Store managers and upper managers became less in touch with what really goes on on the front lines and on the sales floor. Store managers rarely leave their offices and district managers and corporate big wigs, most of whom, have never been a sales rep (or the last time that they were one, they were still installing "cell phones" directly into vehicles), are sitting up in their offices, completely out of touch with reality, coming up with better and more effective selling strategies and raising sales target for those of us who actually do the selling.

Work life balance is out of control. Every level of manager is demanding more and more out of employees with zero reward. It's causing a great strain on my marriage. I am pushing people away because I am so tired. Scheduled shifts are not followed. If you are 1 minute late you are written up, but if you try to leave at or a few minutes after your shift is over they tell you that it is not acceptable. So, a 10a - 7:30p shift becomes a 10a - 9p shift. Asking for a lunch is just impossible. They say "just take one more person then you can go." That leads to 6 more. I haven't had a full lunch break in months. Morale is at an all time low. Turnover rates are through the roof. As an Operations Specialist, my job description entails the full Experience Specialist job description plus all the inventory and merchandising responsibilities. Now on top of those two jobs we are required to audit the store's discounting, upgrades, etc. which is the managers job description. So now I am officially doing 3 job titles worth of work. Inventory and merchandising is a constant and on going job and hard to complete in a day. In order to complete all the tasks I end up working over 50 hours a week constantly. I am also the most tenured person in my store and I am the lowest paid. There are Experience specialists making $10,000-$12,000 more then me with 2-7 years less experience/tenure. Essentially, they are paid over $40,000 to greet and play with accessories. Half the time, they can't be found because they are hiding or playing on their phones in a corner. Meanwhile I am working to keep shrink down, stocking, shipping/receiving, correcting errors, auditing, cleaning, merchandising, greeting, helping customers, and coaching Sales Reps. It absolutely breaks my heart because I have loved this company for so long, and they just continue to take advantage of that by working me until I can no longer walk from swollen knees or grip a can of pop from constant overworking. It's really a shame. I am not motivated by money at all, but this is the biggest betrayal and slap in the face I have ever received in my life. All of my loyalty, hard work, and dedication gone. It's just gone.