Zillow reviews

4.7

92% would recommend to a friend

(1,697 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.7 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is 22% above average for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jul 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Free lunch on Fridays, great benefits, gym reimbursement, free snacks.

Cons

I stayed around 6 months. At first, everything was great; they do the old smoke and mirrors trick- free lunch! gym reimbursement! tons of $$ if you hit quota! But the reality is: everyone is extremely stressed about hitting quota and it creates a negative office environment. The well is very poisoned here. I felt like after a month of training and traveling to Seattle, the smoke screen was gone and I realized I had made a mistake accepting an offer. You basically have to hit quota 3 times or you're gone. The quota is pretty high at $8,000 and you're selling to real estate agents that either hate Zillow and have burned by the product before or don't have the money to buy it. A lot of people I know are "on plan" meaning they have to hit 3 months in a row or they're gone, and only 2 out of the 7 people I trained with are still employed here (by choice or not). I personally left because the stress and lack of job security wasn't worth it. None of the managers came and said goodbye to me when I put in my two weeks (which, they tell you to wrap it up within 10-15 min of giving notice, but at least they pay you for the two weeks), which is whatever, but just contributes to the "you are extremely replaceable and ultimately don't matter here" sales culture. I could probably go on, but if you're on the fence about applying...don't. It's monotonous, some managers can be micromanagers, and it just really sucked to work here. Although I took a pay cut at my new job, I feel so much happier and less stressed.

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Zillow Response
6y
I appreciate you taking time to review our company and team. I’m glad to hear you enjoyed the benefits and perks here at Zillow Group. It’s unfortunate that you did not enjoy your time as an employee. As you know, Zillow Group is a fast-paced and rapidly growing company. We raise our bar every year with our performance and expectations of ourselves and our sales teams. The numbers you outline in your review detailing a 70% turnover rate is not accurate for our sales team. I take your feedback and concerns seriously and am happy to hop on a call 949-398-1610 or feel free to email me at brandoni@zillowgroup.com if you want to discuss any other challenges or ideas you may have regarding our company or team. We are always open to feedback from current and past employees. I wish you the best of luck in your current opportunity. Brandon Inouye - Senior Director of Sales
1.0
Oct 19, 2018

Another review they might say they've never heard before...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people are great, and you cant go wrong with the food/coffee.

Cons

I can only speak on Data Services, and if you were thinking about applying to DS, just don't. Management will ensure that you know you are at the bottom, and will go out of their way to make you remember it every day. The will gossip, openly judge you about non-work related aspects, and prevent you from ever trying to progress professionally. Zillow likes to shout that they are a great place to work, but there have been multiple occurrences where employees have tried to speak up and the result was always the same: nothing. Then based off previous comments to reviews they will reply with "we have not heard this level of feedback prior". Unless someone along the chain is purposely preventing them from hearing this feedback, then this just goes to show how hard they work to keep up this facade of a great place to work.

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Zillow Response
7y
Thank you for sharing your experience. We are disappointed that you and others feel this way. Trust and respect are essential elements of our workplace. We are aware of the concerns and will continue to work with the team and management to address concerns and take clear action. If you want to discuss your experience directly please reach out to me at dans@zillowgroup.com.
3.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Wonderful benefits...that cannot be disputed. Gym reimbursement, incredible health/dental/vision coverage, generous PTO that is available for use immediately, really great coworkers, casual dress code.

Cons

LOTS of passive-aggressive behavior. I cannot speak for other departments, but mine most certainly strayed from the core values (especially Turn on the Lights and Act With Integrity). Sick time cannot be used without 48 hours notice, which defeat s the purpose of having it (you cannot plan when you get sick). Hardly any room for growth unless you want to work on commission in the sales department, which definitely isn't for everyone.

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Zillow Response
8y
Hi, I'm glad to hear you think ZG benefits are great. I agree with you on that front. I respectfully disagree that there is no room for growth, as we've had more than 50 Client Engagement Specialists get promotions or other roles with Zillow Group in the last year. In addition, more than half of our leads in Denver were promoted from within. As for the use of sick time, Zillow Group offers a very competitive and generous benefits package which includes paid time off and sick time. This allows employees to take planned and unplanned time out of the office. We do ask that employees give advanced noticed for any planned time off. Relative your comments about straying from our core values, I see our leaders work hard to live those values everyday, and challenge each other when they feel those values are in danger. If you have experience that doesn't match with this, I'd very much like to hear your specific feedback. Please reach out to me directly at jrg@zillowgroup.com so I can follow up. -JR Gast, VP Client Experience.
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