Zillow reviews

4.6

92% would recommend to a friend

(1,699 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company , lots of growth opportunity's for the right people, Casual dress code, great job all around as long as you work hard. Good money can be made. Loved helping Real Estate Agents in changing their lives for the better by driving new business their way. You go home feeling great about what you did for others. Sure you work hard make allot of calls but the rewards are worth it and the work you put into it. They treat you with wonderful incentives like free lunches, snacks, drinks, great company rallies, and motivate you to be your best.

Cons

Even if you are making your quota, call time and have a great retention rate with your clients, its not enough to keep your job. I really loved my job, but if you upset the wrong manager you are gone, I watched this manager let go great people with great potential over the fact the manager just did not like the person, its a well known fact and spoke about often. If you kiss butt and make that manager feel good about themselves you are golden, If you come in do your job and do not wish to participate in being a cheerleader, then walk away now. I was in extreme fear if I brought this up I would have lost my job. Instead I put my head down and did my job. I took pride in my job, loved my agents and excited about what Zillow's future had for all of us. Upper management may or may not be aware of this, a real shame if they do. I would have stayed with this company forever and continued to exceed my numbers and help the company grow. Knowing that one persons opinion of you can change your whole life is extremely sad.

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Zillow Response
12y
I am really sorry to hear your impression of our work environment and decision making process. Decisions like the one you referenced are made with full consensus of the sales management team. We don't decide to let sales people go when they are performing the way you described, unless there was a sales ethics, reliability or other issue that negatively impacts fellow sales people or our client relationships. Our sales culture values performance, not the degree to which a sales person butters up his or her manager. It sounds like you had some success at Zillow and I'm hopeful that this will help you do well in your next opportunity.
2.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Zillow is a GREAT product for both an agent and the consumer. Exceptional sales team, casual attire, benefits, beautiful location.

Cons

There is no work-life balance. You are informed last minute that you must show up to a "roll out" the next morning extremely early. They offer great lunches but that is because you take your food back to your desk to scarf it down and get back on the phone. You do have great benefits but never have time to use them as you cannot leave your desk. Extreme micromanagement. The VP will email you at noon if your call time is not up to par as it is not the "Zillow Way". Great glorified telemarketing position for an individual with little education and relatively no sales experience.

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Zillow Response
12y
I am disappointed to read that your experience at Zillow hasn't been as good as you'd like it to be. It is up to the sales person to manage their day and therefore their work life balance. I think if you asked our sales team about the degree to which they have a good balance, the vast majority would tell you that Zillow allows you to work hard and then have a full life outside of work. We manage folks so they can get the most of out of their potential and achieve their income and career path goals - People are free to eat their lunch out or away from their desk and managers are not micro managing people's schedules - that said, if a sales person is struggling and/or not putting forth the needed effort, we are certainly hold folks accountable. Our customers would tell you that our sales people are consummate professional sales people, not telemarketers. As you alluded to, we have the best product out there and it's incredibly satisfying to hear back from your clients about their success and be thanked profusely for cold calling them to get them on board. My name is Doug Slotkin and I run the Inside Sales team - I would suggest you work with your manager or me to figure out how we can make your experience better at Zillow. Please contact me at 206 515 8236 or dougs@Zillow.com.
1.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Talented, hardworking coworkers who genuinely care Some strong frontline and mid-level managers doing their best in a broken system Well-known brand that can help your resume early on Opportunities to learn quickly in a fast-paced environment

Cons

If you’re looking for a workplace built on low morale, chronic stress, shifting expectations, and leadership that refuses to take accountability, Zillow may be the place for you. Do you want to have your workload doubled, or even tripled, while your pay remains the same or decreases? Zillow might be the place for you. Do you value incompetent senior leadership from the GM level and up? Zillow might be the place for you. Do you want to see teammates break down in tears on Zoom meetings after yet another avoidable misstep by senior leadership? Zillow might be the place for you. Over time, the once-great culture has deteriorated into one driven by fear and uncertainty. Performance standards change without warning. Communication from senior leadership is inconsistent and filled with gaslighting. Employees are routinely left questioning their own reality after being told one thing and evaluated on another. Executives appear disconnected from day-to-day realities, while frontline employees are expected to absorb the pressure. Layoffs are handled with little transparency, often done quietly and disguised as “performance terminations” affecting hundreds of employees at once, with little to no warning. Instead of investing in people, the company relies on constant restructuring, unrealistic goals, and fear-based management to maintain control. Burnout is normalized. Loyalty is not rewarded. Speaking up is discouraged. If you value stability, honest leadership, mental health, and professional growth, I cannot strongly enough recommend looking anywhere else. Toxic, fear-based leadership culture from the top down Chronic burnout and unrealistic workloads Constant shifting expectations and moving goalposts Poor communication and widespread gaslighting Layoffs disguised as “performance” terminations Little respect or protection for long-tenured employees Lack of transparency around strategy and decisions Morale rapidly declining year over year

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Zillow Response
4mo
Thank you for sharing your experience. It's clear you put a lot into your time at Zillow, and we're sorry to hear that it ended with frustration and disappointment. We know feedback like this comes from a place of wanting things to be better, and we don’t take that lightly. We appreciate the honesty and the time you took to put your experience into words.
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