Zillow reviews

4.6

92% would recommend to a friend

(1,699 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
May 20, 2025

bad leadership

Recommend
CEO approval
Business Outlook

Pros

actual sales conversations are great, worked directly with agents with are decision makers, commission structure is good

Cons

expectations change on a whim, they also delete them from the resource book so they can quite literally be holding you accountable to rules that dont exist anymore, the same rules dont apply to everyone, leadership has no idea what they are doing and put blame back on reps for their failures, they claim that being clear and open "turning on the lights" is a core value but they leave everyone in the dark and use very vague language when giving updates/expectations just to use them against us, have known SEVERAL people hired and fired within 6 months due to lack of support, proper onboarding, and changing of expectations, hr is a nightmare and basically said "be grateful we didnt fire you (a new hire) sooner and gave you a chance" - not sure why they hired us in the first place. no organization or system to help teach their process or resource so you have to ask other coworkers how to do literally anything (and the rules constantly change, even managers dont have an idea). knew SEVERAL people who got severally physically sick from the stress and literally had to take medical leaves within a few months of starting. absolute shame because they used to have a great reputation and employees from 3+ yrs ago talk about how great of a work environment it USED TO BE

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Zillow Response
1y
Thank you for your candid feedback. We regret that your time with Zillow was not as positive as we strive to provide for all employees. Your insights are crucial for us to understand the challenges you faced, and we take them seriously. If you're willing to share more details, please contact us at careers@zillowgroup.com.
1.0
Apr 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Fully remote, which is great when you're working 10+ hour days Decent benefits, though good luck actually using your PTO If you're in the right region (read: Central), you might enjoy more "flexibility" than others PTO accrues fast—probably because you'll never take it while trying to hit quota

Cons

OTE is far below what you’ll see in similar tech sales roles Quotas are designed for superheroes—only about 10 out of ~140 reps hit them regularly enough to earn full commission You’re stuck with a set book of accounts, even though the unassigned ones are more likely to convert (including previous clients, who reps aren't even allowed to call) There are clients actively paying for advertising, but if they add to their spend via self-serve, no one gets credit—so revenue is being generated, just not for you Deal ownership is strictly enforced—unless you’re in the Central region, where it’s more of a suggestion. Reps close deals out of region with zero consequence while leadership shrugs Management is inconsistent at best. Most have never sold one of the two main products (Showcase) and have no experience in this exact sales model—yet somehow, you’re expected to figure it out Forget taking time off. Over half your opportunities come from inbound leads, so any PTO means missed commission and falling behind Leadership seems out of touch with how bad morale really is. The answer to everything is “more activity,” even though reps are earning less and working harder. Still no spiffs, no incentives, just pressure Performance expectations vary wildly depending on your manager. One team might lose a rep after a few bad months, while another keeps them indefinitely. There’s no consistency—just vibes

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Zillow Response
1y
We’re truly sorry to hear that your experience is not meeting your expectations. We are committed to fostering a supportive environment, and your feedback highlights areas where we can improve. We appreciate your honesty and would like to learn more about your experience. We strongly encourage you to raise your concerns with your HR Business Partner or via our anonymous reporting platform. Detailed information about reporting these concerns is available on the company intranet.
1.0
Jul 1, 2024

Slave Ship

Recommend
CEO approval
Business Outlook

Pros

Base pay, incentives, culture and diversity, ongoing training and support.

Cons

Immense and crippling stress, micro management, constant performance reminders that if you don't meet, you will be terminated. At Zillow, you're just a mule for the shareholders, don't be distracted by all the fun an bro culture. The second you under perform you are kicked out effective immediately. You also have to call agents who are bombarded with sales calls from a bunch of other product lines under the umbrella. It's overwhelming to the prospect and the employees catch so much heat for the constant outreach.

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