Zillow reviews

4.6

92% would recommend to a friend

(1,699 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jan 12, 2022

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

I started during Spencer's reign, and it truly was a magical time. I met so many great people, really felt valued and cared for. I have so many friends and connections I've made at ZG I am truly thankful for that. I thought I was going to be a lifer, I truly loved ZG and the culture spencer created. Sadly it's gone now, 2019 it really changed.

Cons

They constantly make Glassdoors top companies to work for list. Ironically, Rich Barton the CEO is one of the Glassdoor founders and sits on Board of Directors. If that's not a conflict of interest I don't know what is. This will probably get deleted because Zillow doesn't allow anything negative to be shown or seen. Which I guess is also a positive if you like to blindly follow. Absolutely appalled by the lack of transparency during "The Wind Down" especially during the holidays. The entire process was poorly handled from the HR rep to the end result. - The HR rep was hostile and angry during the initial meetings after the announcement where we were supposed to get questions answered. Questions and confusion lasted the entire week and still to this day. For a company to cut you off the way Zillow did right before Christmas is appalling. I'll never forget the ZO HR rep and how rude she was, it seriously is like once you are out of the cult they don't care. And the fact that the majority of us found out by a press release sent out an hour before the email, because it was leaked- is a slap in the face - They restricted our access to slack, email, and anything internal so even if we wanted to we couldn't apply internally. And to add insult to injury, they set me up with a recruiter to "help me transition either internally or externally" and then laid her off the week after thanksgiving and I never heard from her again. The heartless way things transpired really opened my eyes and made me realize I wasted 3 years at a company that doesn't care about me or my well being. - The dates on when we would receive our last check and severance were beyond mixed up. They cut us off in the middle of a pay period, leaving people thinking they were getting 5 more days on their last check that they weren't. - in their paperwork that Ms. HR kept heartlessly telling us to refer to when asking questions stated we would get our severance within a few days of our end date ( January 4th) and then the severance paperwork told us it was now within 30 days. So, I have spent the majority of the last two months not knowing how to properly spend and save because I was given mixed information. This could have been avoided if upper management learned how to listen to their employees. I thought I worked for a company that valued their workers, and listened to them. But it seems that culture left when Spencer did.

2.0
Dec 2, 2021

Lack of transparency, poor leadership and management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health benefits and reimbursements while working from home

Cons

Poor, poor leadership and management. Ran by management who are insecure of their own jobs. 100% the layoffs and closing of Zillow Offers was an leadership issue, not an “algorithm” issue

1.0
Nov 6, 2021

Poor Leadership

Recommend
CEO approval
Business Outlook

Pros

Zillow hires many smart people who are great to work with

Cons

Leadership does not follow their core values, and makes excused to avoid taking responsibility for their actions. Their decisions negatively affect shareholders, and they destroyed +$10 billion in shareholder value in 3 days.

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Zillow Response
4y
Hello, This is Jeremy, Chief Operating Officer. As a company that takes big swings, we believe we maintain credibility when we can also take decisive action after we determine something is not working. Zillow continues to see strong growth of our brand and core business, and there is a huge opportunity to help customers continue to unlock life’s next chapter. If you would like to discuss this further, feel free to connect with me. Thank you. --- Jeremy W.
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Glassdoor has 2,690 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.