Zillow reviews

4.6

92% would recommend to a friend

(1,699 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jul 1, 2020
Recommend
CEO approval
Business Outlook

Pros

The Representatives that I worked with were some of the best people I have ever worked with. Too bad Zillow did not look at those team members as being good enough to even being considered for a promotion.

Cons

So many. So so many. So so so many! Most Important (To Me): Zillow Discriminates Against US Veterans. If you are a US Veteran be ready for a fight for what you have daily cause someone WILL make your life hard. Not If, When.

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Zillow Response
5y
Without knowing more about the circumstances, I cannot provide an entirely helpful response so I invite you to reach out to me at crystalt@zillowgroup.com so I can understand more about your experience. It goes without saying that discrimination of any kind goes against our core values and expectations of our leaders, full stop. What I can tell you is that we have a strong Veteran's Employee Network with more than 440 employees who are both Veterans and allies. We also partner with organizations like Military Mojo to help source military candidates and currently have Veterans employed at all levels within Zillow. This is a continued focus of ours both to support Veterans as well as military spouses.
1.0
Oct 13, 2018

Data Services is corrupt.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Worth mention: CEO has innovative vision, is personable, snacks are free, work/balance, benefits copetitive

Cons

My experience with Data Services was uncomfortable and equivalent to high school. Current leadership boasted and enabled childish drama, managers threw people under the bus daily, belittling, public shaming, name-calling, and the list goes and goes. High maintenance managers team up against everyone to create a hostile work environment for those who were qualified to be there. Even if your not involved with the drama, you hear it constantly. The office as a whole is good. But beware of involvement with this toxic and unprofessional department. It doesn’t abide by the ZG rules.

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Zillow Response
7y
I am terribly sorry you had such an unpleasant experience with the Data Services team. This group has been working heads down for several years to collect and process important data for Zillow Group, and I have been pleased with the results of this team to date. There is significant complexity in this data and the attention to detail is critical. I encourage you to share your feedback to your HR representative during your exit interview and reach out to me if you feel like your concerns have not been properly heard. We don't condone the type of behavior you describe, and we have not heard this level of feedback prior. - David Beitel, Zillow Group, CTO davebei@zillowgroup.com
4.0
Aug 5, 2018
Recommend
CEO approval
Business Outlook

Pros

The benefits at Zillow are incomparable to any other benefits I have ever been offered. Health is amazing as they have a customized plan at includes low deductible ($250) and low copays of $15 for visits. Referrals are not required so there’s no headache when scheduling appointments. The plan also overs massage therapy, acupuncture, and chiropractor visits. Dental is also very good! Zillow covers half the cost for braces! Commuter benefits are available Vision covers a good amount $75 gym reimbursement Volunteer opportunities Guided career development Paternity leave and baby bucks Work/life balance Fully stocked kitchen that provides more than enough options for breakfast and lunch. Catered lunches twice a month Food trucks daily so you don’t have to run out on break Workout classes during office hours Relaxed dress code

Cons

The Denver office doesn’t have as many departments as other offices do. Therefore, the growth is really hard if you’re not willing to relocate. The entry position is a very easy CES position which is where most begin their Zillow career. However, there isn’t much of a system to monitor employees. You can be a top performer on your team and/or in the department, and the treatment is the same as the guy sitting next to you doing half the work but taking double the breaks. They claim this is monitored, but there doesn’t seem to be much managing of the “slackers”. Top performers are rarely recognized by upper management and receive zero incentive for their hard work and dedication to the company. It sucks. As managers are encouraged to help with career development, the room for growth is sparse and the demand is high. A survey is sent out to employees to provide feedback and every time I fill this out, I voice my opinion about compensating top performers and I never ever hear a word about it. They stress “power to the people” and that they hear us, but this topic continues to go unheard. It’s so un-motivating especially to the people who are actually dedicated. Employees are growing frustrated and morale is way down.

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Zillow Response
7y
Hi, at Zillow we strive to make our compensation fair and equitable. We regularly review the compensation of our employees to ensure it's competitive in the marketplaces we operate in, and believe that the Concierge role is paid fairly and competitively. We also apply our performance management process evenly across teams and locations. This doesn't mean everyone performs at the same level all the time, but we do set high standards and help people get there. That all being said, I'm concerned about your comment that career development was not handled properly. We use an "employee powered/manager supported" model here, and I want to make sure the appropriate support was provided. I'd be happy to connect directly and hear more of those details. Please reach out to me at jrg@zillowgroup.com, or grab me the next time I'm in Denver.
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