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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,702 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,702 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      5.0
      Mar 16, 2017

      Best company I've ever worked for

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      •The management. No micromanagement at all, lots of freedom, and they really do treat you like family. After working for Zillow for a little while, I decided to go back to personal training in the Seattle area. It was one of the hardest decisions over ever made. When telling my managers about my choice, they fully supported my decision. They told me I would always be part of the Zillow family and that I'd always have a place here. •The employees. Again, family. Zillow has a long/tough interview process, and it shows. They pick out only the best. Everyone is so genuine and easy to get along with. •The benefits. Literally anything you need covered or helped with, they provide. •The candy wall...for obvious reasons.

      Cons

      I can't think of anything.

      avatar
      Zillow Response
      9y
      Great stuff, thank you for sharing. We were sorry to see you go, but glad you went for your passion! It's great to hear you thought the interview process was rigorous and that we pick top talent. We work very hard to recruit people who will enhance our culture and handle our customers with amazing skill and care. Good luck out there. Drop me a line and let me know what we can do to make Zillow even better jrg@zillowgroup.com -JR
      4.0
      Mar 14, 2017

      Great Place To Work

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company culture, very transparent in every aspect, office is open with no private offices (not even for the head honchos) so it is a very welcoming and not intimidating atmosphere. Amazing stocked kitchens and games and clubs to participate in. Great company parties and happy hours and the benefits are insanely good. Bonuses are awesome.

      Cons

      They changed the promotion time from 6 months to 12 months, which is understandable but a bit frustrating when you started in entry level expecting to be moved up to a position in the time frame they said. Changes to SOP isn't always clear or communicated clearly to everyone. Benefits are amazing but the hourly wage could be a llittle more competitive considering living costs in the area.

      avatar
      Zillow Response
      9y
      Hi, thanks for the feedback! You listed all my favorite things Zillow does well. But, keep pushing us to do better. If we continue to build a high performace culture, we'll continue to provide incredible value to our consumers and clients. I'm sorry you felt communication around growth guidelines and our operating procedure changes are less than ideal. We should be crystal clear on those fronts. Thanks for pointing that out. We can do better. If you have other great suggestions, please ping me any time at jrg@zillowgroup.com
      5.0
      Mar 12, 2017

      Believe the hype. This is the real deal

      Client engagement
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zillow Group has wonderful benefits for employees and the Concierge department, as well as the company is always looking for ways to improve and remain relevant in an ever changing technology environment. People talk about the culture here and many who are looking to become a Zillowite reference that in their interview, which is great. But it's not just a talking point here or some sort of spin for recruitment efforts. Culture is what we make of it here and everyone truly works hard to create the culture they want to see. Nothing like it anywhere that I have seen in 20 years of business, both public or private. Big ideas are constantly generated and some of the most important things we have implemented as a company have come from front line folks. Management cares about their people, and strives to provide support, remove roadblocks and challenges, and create an environment for those they support to grow in their career progression. We all believe in the vision here, and for good reason; what we are doing is revolutionizing an entire industry for the better.

      Cons

      There is a repetitive nature to the workflow in Concierge, but that could be said of many positions. What is more accurate is that there is a flow and rhythm to what we do which works for most, but is not for everyone. What it does allow for is an opportunity to become really proficient and a subject matter expert at what you do, thus giving you great insight into many other departments within the org. If there truly is a Con here, it's that the Big Ideas and fast movement we must adhere to in order to be the best at what we do, can be frustrating for some. The truth though is that it's a glass half empty kind of outlook and while certainly challenging at times, always leads to a better product for our consumers and clients... and isn't that what we are here to do in the first place?

      avatar
      Zillow Response
      9y
      Thanks for these very thoughtful comments. I really like the last piece, don't get complacent! Excellent advice if there ever was any. You are 100% correct. Being idle is moving backward. We have to keep pushing, so keep pushing US. I love to hear you've seen big ideas generate from the front line. One of the great things about Zillow is that you can lead from any chair. If you have the next big idea, or many small ones, that will take us to the next level, let me know at jrg@zillow.com
      Viewing 1297 - 1299 of 1,702 Reviews
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      Glassdoor has 2,695 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.