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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,702 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,702 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Oct 24, 2016

      Great company, growing department with some growing pains.

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Health benefits with premiums covered at 100%, two fully stocked kitchens with generous amounts of free snacks and drinks, Game room with ping pong tables and more, Yoga and fitness classes provided once a week and the ability to pay for a chair massage on Fridays right in the office and the option for a 4 day work week is great.

      Cons

      Communication among leadership team, continued training on products and cross training in other departments, feeling separate from the organization as a whole as your work schedule, and holidays do not align with the company, tech issues can be very difficult when your are super reliant on your tools to produce numbers that are used to determine your overall productivity but tech issues have seemed to be a constant issue since day one so you learn to just work with what you got. Not hiring people who are actually experienced in a call center environment is also pretty challenging.

      avatar
      Zillow Response
      9y
      Thank you for the detailed and thoughtful review. It has been a challenge growing the Premier Agent Concierge team so quickly (and building/scaling the tools at the same time), and a lot of the concerns you note are a result of the speed (surprising even to me!) at which we've grown. The good news is that we're making lots of progress on all fronts (tools, training, features, and more), and I would expect you to see the fruits of that work over the next few months (and it will continue to get better over time). I'm glad you're overall happy and you see this effort as "game changing" (which it is!). I'm hopeful that with the evolutions and improvements in the works (per above), you'll be even happier in the future. As always, feel free to email me directly with any additional comments or suggestions - tonys@zillowgroup.com. Thanks again!
      5.0
      Oct 19, 2016

      Great Experience

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Surrounded by young professionals who want to work hard and have fun while doing so. A great place to launch a career, but able to grow and develop within the company longterm as well.

      Cons

      Not a lot of time invested in training of new sales employees. More training would help to reduce the amount of turnover.

      avatar
      Zillow Response
      9y
      Thanks for taking the time to post a review about your great experience at Zillow. I'm glad you had fun here and saw us as a great place to launch your career. We focus a lot on the training and development of our sales folks but I appreciate your feedback and will take a closer look at our program to make sure we are as dialed in as we can be. Thank you again! Chris Lowe Senior Director - Inside Sales, Seattle
      3.0
      Oct 18, 2016

      Current Position vs New Opportunities

      Business consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      What a fantastic and forward thinking company to be at! The company culture is one of the best I had ever been at, I was so excited to make my mark going forward...a dream come true type of career...

      Cons

      Unfortunately the ability to go to different departments and explore different opportunities is limited And restricted based on what department you are currently located in.

      avatar
      Zillow Response
      9y
      Thank you for your review and the acknowledgement of the amazing culture and progressive nature of Zillow Group. At Zillow Group we pride ourselves on promoting from within whenever the opportunity and business needs align. And, we’re proud of the fact that many of our leadership, technical and new venture positions have been seeded by top talent within our ranks. I’m sorry to hear that we weren’t able to make this happen for you, but, it’s not because the opportunities aren’t there. But, we’re certainly not perfect, so I’d love to talk further on ideas you have to improve things for others going forwards. Feel free to contact me at gbland@ZillowGroup.com. Thank you again for your review and we wish you the best of luck in your new endeavors. Greg Bland, VP, Sales – Denver Site Director.
      Viewing 1354 - 1356 of 1,702 Reviews
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      Glassdoor has 2,694 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.