Zillow reviews

4.6

92% would recommend to a friend

(1,702 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,702 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Sep 9, 2016
Recommend
CEO approval
Business Outlook

Pros

In my time at Zillow, I felt motivated to continuously be a top-performer and I was. As a CES, I was consistently on our daily leader board and felt a drive to push myself due to an unparalleled work-place culture. Truly felt appreciated as an employee for a multitude of reasons; free food didn't hurt. My co-workers and managers both were beyond influential in helping me receive the highest possible bonus you could in our department for every quarterly review conducted on my behalf. I worked hard and build solid rapport with almost everyone in the Denver office. It is incredibly unfortunate that I'm even having to type the duration of this review out, but it needs to be heard.

Cons

There really aren't any cons to working at the Denver office, minus the deplorable comments and actions of an individual who single-handedly brings down the morale of almost 200 people on a daily basis. The statements are reprehensible, I was told in order to succeed at this company, I'd have to "fake it until you make it." That deplorable mentality carries over to a truly vile managerial style that does nothing but promote unnecessary micro-management that invalidates efforts done by members on the team, myself included. Which only succeeded in making me feel inadequate and like I was not a valued member of the office. Constant complaints are mustered against this individual to no avail and this imperviousness is a true mystery. This individual personally led me to have overwhelmingly debilitating panic attacks on an almost daily basis which eventually caused my numbers to fall, for me to be forced to leave my desk and sometimes even have to leave early. This was then used against me in order to justify my termination. Multiple co-workers and leads were aware of the situation and but by then, it was too late. It pains me to write all this out and make it public knowledge, but it needs to be seen and heard, not swept under the rug like the company would prefer.

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Zillow Response
9y
Thank you for your detailed review. I’m glad you enjoyed a lot of your experience at Zillow and with the Premier Agent Concierge team. We care a lot about creating a positive and fun culture, and have taken a lot of steps recently to make that culture even better. That said, I’m sorry to hear that you had a negative experience with a co-worker. Feel free to write me at tonys@zillow.com and share specific details, which will help us in our effort to always be improving upon our culture. Tony Small, Vice President and General Manager, Premier Agent
1.0
Aug 31, 2016
Recommend
CEO approval
Business Outlook

Pros

*learning about corporate values and learning about other departments *good benefits and random perks such as a fitbit and a passport card for discounts *great view of pike place and good location in downtown *good snack options

Cons

Honestly, my position is a glorified call center. If you don't call, you either text or email. Since we are a glorified call center, we don't get the benefit of having most holidays off and we work very unusual hours.That being said, the job gets quite boring and tedious. It's stagnant and soul crushing; it is probably the reason why people leave quickly. I say glorified call center, because most people do not know what they are getting themselves into. Some of my colleagues were not aware of the full details of the position, due to ambiguous phrasing from recruiters, until the actual training!

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Zillow Response
9y
Thanks for the detailed feedback. I’m sorry you’re not enjoying your experience at Zillow (though glad you like the perks, snacks, etc.) We try to be super transparent re: what the job is during the interview process, but we’ll take this as feedback that we may need to improve in that area. The attrition across the team is low, and most people according to our surveys enjoy the job. Some also use it as a stepping stone to more opportunities in the future (though we expect people to put in at least a year before moving.) Feel free to reach out to me directly if you’d like to discuss more, and see if you’re eligible for applying to different departments. You can email/call me at any time. tonys@zillow.com. –Tony Small, VP and General Manager, Premier Agent
5.0
Aug 30, 2016

Smart, passionate, engaged people - great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

amazing, smart people who are dedicated to delivering superior service, working together to meet borrower's needs - never worked anywhere with so many highly engaged people. culture is very casual, flexible, and fun. it's great to be part of a company that is focused on growth as well as provides a service which helps people achieve/realize financial goals/dreams, etc.

Cons

the company is growing fast (this is good) but it means growing pains - with growth comes change, which can be hard, and also creates the need for more processes, structure, etc. The business leaders understand this and are addressing issues as they arise but it does require confidence in leadership and patience. any way you look at it, growing pains are better than shrinking pains.

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