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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,701 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Compensation and benefits

      4.5

      Career opportunities

      4.4

      Senior management

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Jun 15, 2015

      Best place to work and grow!

      Senior program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product Team Structure - Engineering teams at Zillow have clearly defined goals and ownerships. I know what my team needs to do we can usually get it done without spending ages talking and coordinating with other teams. Company Vision - Management does a good job of communicating where the company is going both in the next months and years and make it clear how everyone fits into that plan and how their work contributes to that goal. Ownership - I don't know anyone at Zillow who feels their job isn't important, or as a joke goes is responsible for polishing the print button, everyone can get enough responsibility to push themselves to the limit. Opportunities for growth - My manager sincerely cares about my success and helps identify ways for me to improve and grow. I feel that my career has accelerated since I've joined Zillow. Company culture - I can tell that everyone I work with wants to be there and cares about their job and the success of the company. Working in a place like this is inspiring and pushes me to perform better. Benefits & Pay - Zillow benefits and pay have become more competitive over the last few years. It's especially good if you're bullish on the stock, because bonuses are still paid in stock options. Also, as of today there's a discretionary time off policy which means you can take as much time off as you see fit. Work/Life Balance - many people I know work 40-50 hours per week and are successful. There's no pressure to work overtime unless there's an exceptional business need. Office - The office in downtown Seattle is amazing. Great views, standing desks, snacks, coffee & espresso machines, and weekly yoga.

      Cons

      Stock Options - depending on when you got your stock and when you plan to cash it in these can work against you compared to how you're paid at other big companies. I think this is a good con and filters for the right people. Change/Growth - Zillow is growing quickly and so far has managed to deal with the larger size well, but this is always going to be a risk. It's no longer a start-up.

      avatar
      Zillow Response
      11y
      Thank you very much for sharing your experiences at Zillow. Having people feel connected to their teams and understand how their work can make a difference and how it is tied to company goals is something I feel very strongly about. I am glad you are experiencing that on our team. I encourage you to be a part of making sure we continue to live our core values as we grow. It is a risk, but one we are working to stay ahead of. The best ideas come from the individual team members, so if you every see something that we could be doing better, please come find me. Thanks again - David Beitel CTO, Zillow Group
      5.0
      Jun 13, 2015

      Hard work pays. Daily grind. Repetitive. Competitive.

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The opportunity to make a lot of money is there you just need to be good at seeking it out, being consistent, not letting "no" discourage you and really believing in the product. The job itself is the best sales opportunity I've ever had because of the product, brand recognition and culture. Im about to hit my two year mark as a sales consultant and I am very proud that I've been able to reach the stretch goals/quotas every month. Zillow pushes you to succeed and if you believe you can, you will. I've really enjoyed the challenge.

      Cons

      My biggest complaint would probably be regarding the expectation to bring 100% energy everyday or hit a certain number of phone calls or minutes everyday. Being on your "A" game everyday isn't really possible in my eyes. Some days I would prefer to work "on" my business rather than "in" it. With the daily eye on my activity I feel guilty taking breaks to recharge my batteries. Some days I may be really productive taking care of emails, finding new reports to be more effective and researching how to do my job better and those types of things aren't applauded because they aren't recorded in the sales dashboard. To sum it up, I think recognition from management could be improved.

      avatar
      Zillow Response
      10y
      Thanks for the thoughtful feedback. Glad to know that for the most part, your job has been satisfying for you and rewarding in terms of hitting your numbers and challenging yourself - Thank you for your contributions to our success! In terms of your concerns, I'd like to address them. I know the challenge of bringing it 100% every day and I would agree that we do push people to achieve to their potential each and every day. Our focus is on real productivity, not the number of dials, but we do manage to presentation activity more closely when we see people struggling in terms of reaching their revenue potential. We've tried to create a culture and sales environment that makes it possible to deliver that kind of energy. I would welcome the opportunity to discuss this with you further - I'm concerned that you feel guilty when you take a break. I hope we can talk about improving your experience at Zillow. Doug Slotkin VP, Local Ad Sales
      5.0
      Jun 12, 2015

      This has been one of the most challenging yet rewarding environments I've ever worked in.

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The sales floor is a fun place to be. You learn quickly how to multi task or be a part of 4 different conversations at once. Surrounded by all personality types. I don't know how I could go back to working in a boring office, I don't think I could. Lots of events and food around all the time. Unlimited motivation. And not the type where it's all about revenue goals either. Any win is celebrated, especially doing right by your client. The hours are great. If you come in early you can leave early. Even though your manager is right by you and checks in with you all day, you're not feeling micro managed.. Which sounds weird but it's true. The expectations are fair. And transparent. In my old sales roles I felt like my 1 on 1's consisted of both parties BS-ing their way through the conversation. They really care about your personal growth here. And will take you step by step to get there. If you're willing to put the work in. Also- the pay is amazing. If someone tells you otherwise it's because they aren't hitting attainable goals set and may not be cut out for sales.

      Cons

      You have to be okay with being on the phone ALL day. It's fast pace and you are expected to manage a pretty big book of business. I would imagine this will get better with time, but I do feel like I get stuck with customer service issues that shouldn't be my responsibility to deal with. We need more support in that department. The turn around time for a simple customer service request is way too long. Online marketing and real estate in general are ever changing industries so combining the two it's to be expected...but dealing with the reactions of our clients every time our product changes or restructures in any way can be exhausting. But it comes with the territory and as long as you believe in the product, like I do, then you will find a way to keep things positive and remind your client you're here to help them grow their business.

      avatar
      Zillow Response
      10y
      Thank you for the great review and actionable feedback. We are certainly committed to creating a work environment that is both productive and fun at the same time. Our business is certainly predicated on a mindset that needs to remain positive and focused in order to maintain a high level of success. I am glad you feel our workplace reflects that philosophy. Your feedback regarding client resolution is appreciated. Our service organization is dedicated to constant and never-ending improvement with regards to all service processes, which very much includes our service levels. I will pass your feedback on to them. Regarding career trajectory, I am a firm believer in transparency around that issue. I am eager to hear more thoughts from you on that subject. Please feel free to pull me aside for a 1 on 1 or reach out to stevec@zillow.com to discuss more of your thoughts. Best – Steve Capezza, Senior Director – Orange County Sales
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