Zillow reviews

4.6

92% would recommend to a friend

(1,701 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Sep 20, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a very good company overall. Really good benefits, good pay, and the upper management such as the CEO are awesome.

Cons

The Premier Agent Concierge department is a decent job, but management makes it really difficult to enjoy and prosper in. It's honestly the worst management team I've ever had. They're the bottom of the barrel in intelligence, but had connections or were found attractive by upper management and were promoted to their position. I know that's usually how it goes, but it's worse here than anywhere else I've ever been, by far. I cannot stress this enough, I really can't, they basically only know how to micromanage, they have no actual skills or abilities to improve you or the team. Beware, if you don't like being treated like a 4 year old, or actually want to go places in your career, this is not a place you want to be. The job itself is basically making the same 30 second phone call 400 times a day, repeating the same thing over and over and getting hung up on and screamed at. You gain no more career skills than a telemarketer does in this position. I would recommend it for people as an in between job, but not as a serious career.

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Zillow Response
9y
Thanks for your detailed comments. Though I’m glad you liked Zillow, I’m sorry you didn’t like the job itself or your particular manager. We try hard to ensure that people are promoted based on merit, and we’re also working on additional manager/leadership training. If you can provide specific feedback, I’d definitely like to hear it – feel free to email me at tonys@zillow.com. The job can be repetitive, but we’re also thinking of and working on ways to improve that. It’s also true that, even though we try to be very clear re: job expectations, the role just isn’t the right fit for some people, and that might have been the case here. Thanks again for your feedback and good luck on your next career step. Tony Small Vice President and General Manager, Premier Agent
2.0
May 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, they keep a stocked kitchen

Cons

If you work in PAC you are nothing but a work horse. They do not care about you as a person. Work life balance is a complete joke!. This department brings in the most money for the company year they are treated the worst. All holidays except for Christmas day and thanksgiving day have now been taken away. But only from this department.

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Zillow Response
10y
Thanks for the feedback. I appreciate the honest opinion. We're trying to strike the right balance between providing the right customer experience and also providing a great work environment. The number of days off is actually the same. If you're asked to work during one of the standard holiday days, you would have the opportunity to take another day off. I hope the positives of Zillow and the positive impact of this important work can offset your concerns here, but I'd be happy to talk with you further about it to get more feedback. Feel free to reach out to me at any time - tonys@zillow.com.
1.0
Sep 27, 2015

Inside Sales

Recommend
CEO approval
Business Outlook

Pros

Free crackers and milk. I have to say twenty words for this to submit.

Cons

Whole company sucks the life out of top sales reps.

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Zillow Response
10y
Sorry you had a bad experience. I can't really address anything based on your limited response. But, I'm guessing our culture of teamwork, success and transparency weren't for you. We continue to grow our offices and now have latte machines in our free, fully stocked kitchen. Oh, and we're actually retaining & attracting top talent at an amazing clip right now. So, let me provide some facts, our employee satisfaction and retention is at a historic high, as is the success rate of our sales people. Best of luck in your next endeavor. For anyone reading this, come see it for yourself, it's an amazing place! Greg Bland, VP Sales
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