Zillow reviews

4.7

92% would recommend to a friend

(1,697 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.7 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is 22% above average for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
May 1, 2025

DISHONEST & INHUMANE

Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing as we have all trauma bonded.

Cons

The most dishonest and inhumane corporation I have ever had the displeasure of working for. I highly recommend you reach out to current AE’s to ask for the truth. You will get from the recruiters nor the managers interviewing you. It’s clear as day what is going on here. They are centralizing all of the SaaS offerings to one login portal. That will include Dotloop, Follow Up Boss, Enhanced Profiles, and Showcase. They are dismantling Premier Agent lead Gen completely. The salesforce currently is too large. They are managing people out instead of a layoff and severance. This has completely killed morale. 85% of the floor is now on performance management plans starting April 1st. This is NOT normal for any salesforce. They are actively trying to reduce the sales floor in very a shady way. More than 20 reps, and more business advisors, have gone on long term leave due to mental health. This is also NOT normal for any job. The new VP and her sidekick are awful. They came as “revenue drivers.” They do not listen to the frontline employees. Employees are being pushed to their breaking points mentally. It’s very concerning. But HR and the new VP do not care at all. It gives me the creeps. The housing market is not doing well at the moment and projected to not do well in the future. This will cause more job loss. On top of all this, the micromanagement is out of control. We did not get a raise in base pay for 2025 but they did add more responsibility. The commission is NOT worth it at all. Zillow is historically, infamously known to be the MOST underpaid tech sales position in the industry. If you want to work real estate saas sales, go to their competition. You will be paid more, no micromanagement, less pressure, and you will be treated like an actual human being.

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Zillow Response
1y
We deeply regret that your experience with us is falling short of expectations. Please know that your feedback is taken seriously and we appreciate your honesty. Please reach us at careers@zillowgroup.com so we can learn more about your experience.
1.0
Oct 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Strong focus on equity and belonging is transforming many aspects of the company. Much work has gone into modernizing the tech stack, so depending on the team you might find you tool chain and frameworks pleasant to work with. (warning is still loads legacy lying around.. just depends on the team) Lots of opportunity to move up through the ranks with so many departures. As a new employee you maybe be able to negotiate a nice package. This is critical because after your in HR will clamp down hard on your compensation adjustments, even for top performers. Many of us joke we should leave to a start up for a few months then come back in order to get a raise.

Cons

So many people leave we have dubbed Fridays as "Farewell Fridays". Massive cost cutting is happening everywhere. Most of the perks that existed when I started are long gone. If you are coming from a non tech company the current benefits are probably par of the course. Just think of Zillow as a traditional Real estate company now and not a tech company. At the time of this writing Zillow is hemorrhaging money in the Zillow Offers business and seems to be cutting everything possible to slow the bleeding. Related, if you are working in a part of the company not focused on the Offers business expect to be severely resource constrained. I suppose you could romanticize this as the rest of the business is getting lean and might rekindle a "start up feel" .. just a start up without much funding or perks... Many people do not know what they working on. There are secretive vague ideas and seemingly quarterly org changes. Many in the "know" have little to no roadmap or direction to share with most of their team. Of many parts of the company it feels like they don't want the stigma of layoffs so instead they are cutting benefits, lowering bonuses, etc in order to force people out. Multiple manages have discussed waiting for certain people to leave.

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Zillow Response
6y
I first want to thank you for the time you spent with us building great products. The company is going through a lot of change as we navigate launching and growing new businesses and reimagining the core business as we move down the transaction funnel. You have some of your facts wrong about massive attrition and hemorrhaging cash. While attrition in our San Francisco office has been a bit more than some of our other offices, there is no dumpster fire and I really appreciate the people who are working with us as we navigate the changes with us. Our core values remain strong and our level of transparency remains high with many opportunities to receive information at all levels of the company and offer ideas, opinions and comments. Our recent bi-weekly exec Q&As are another example of what we are trying to do to provide more transparency with our employees, which I think is appreciated. Our cash position is strong our businesses are performing as expected. Certainly our new Zillow Offers business has a very different operating model and cash and equity need, so maybe that has not been clearly communicated to you. Business transformation is exciting, but the changes it causes can also be disruptive. We think our employees will see the positive side of this tradeoff. People should know what they were working on and why it is important to the company. If anyone is unclear on this, they can ask their manager, VP or me. We had needed to make org changes, but the ones we have done are meant to better align our people and teams better with our major product and business initiatives. Again, I am proud of our employees who have navigated these changes and in a positive way. For any current employees, if you have concerns about your work, work environment or anything else, don’t hesitate to discuss with your manager, VP or me. Feedback from past employees is helpful, but I would certainly prefer talking to current employees who are working hard to help us succeed.
1.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Good Benefits. Good snacks at the corporate office. That's being generous.

Cons

Almost to many to mention. I was let go after the sales org morphed yet again. The incompetence of upper level management is only followed by the middle manager. The rentals division is a complete disaster using, turning, burning and discarding people at an alarming rate. The two guys running the division have never sold anything. They are absolutely the worst leaders I've ever seen. How spencer can sit and let them destroy the lives of so many is inexplicable. I cannot wait until Karma comes around. Seek shelter Zillow from the legal winds a brewing. Get in line people. The docket is full

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Zillow Response
10y
We are disappointed that your experience at Zillow wasn't a success. Finding the path forward in a new business is demanding of iteration which we certainly have done in the rentals business. There have been many outstanding performances on the team and whats common to them is terrific activity volume, laser like focus on customer success and an entrepreneural approach. We are committed to enabling durable sales careers across all our teams including rentals, what's common to that is hitting numbers through a flexible and energetic approach and that formula is working well in rentals. Good luck in your next adventure. Greg (Chief Business Officer, Zillow Group)
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