Zillow reviews

4.6

92% would recommend to a friend

(1,701 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Mar 24, 2022
Recommend
CEO approval
Business Outlook

Pros

The benefits are some of the best of any industry. That's about it.

Cons

Lack of vision. Inexperienced leadership. Metrics and goals that are nearly impossible to attain. Constant micro managing and 1 on 1's. A complete lack of transparency. In the ever changing market, Zillow did not make a plan for when rates would rise, and they always do rise. Lack or product diversity despite promises to expand the product line. Regardless of whether one can actually originate a loan due to lack of product, they will still critique you on your metrics. If one call is dropped, usually because of the technology they keep insisting is great, you will be required to write an email to 3 or 4 individuals apologizing and promising to not let it happen again.

3.0
Mar 9, 2022
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved my team at Zillow. They were collaborative and so supportive of each other. We worked hard during business hours but very rarely, if ever worked evenings and weekends. I had two kiddos home with me for three months during the pandemic while working full time and the org as a whole was very supportive of whatever I needed to do, to take care of my family

Cons

Senior leadership made some very poor choices in allowing the Zillow Offers biz to continue on. As a result they laid off more than 2K people. When I left for maternity leave everything with the business was going great. When I came back four months later, massive layoffs. Seems unrealistic they didn’t see this was coming sooner

3.0
Dec 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The entire Homes Marketing division in itself was a culmination of what I will argue are leaders within their role, team, and organization. We had an opportunity to truly make an impact in our role as we saw fit and were always given the support needed to expand from within our role. For such an established organization it truly felt like a start-up environment. While the workload was there, I can confidently state there was never an instance of feeling overwhelmed. Work/life balance was/is still an important concept to them. With the recent announcement of the layoffs the supervisors, managers, and even senior management have been very transparent with the process and I can feel the depth of their disappointment, frustration, and confusion as to the decision of the c-levels, but that's where it ends for me.

Cons

The news of the layoff was truly heartbreaking to me. As a working professional that has gone through the ringer with employment the last couple of years because of Covid, I truly felt like I finally found "home" with Zillow. I was promised many things that they truly did deliver on, but after working for a while and understanding their business model I couldn't help but feel it was too good to be true. "How are they paying above market prices for homes, renovating, and STILL trying to make a profit?" I thought, but just brushed it off. Then the Tik-tok's started rolling through with many industry professionals expressing their disdain for Zillow's approach to "market manipulation" pumping up home prices in some hot areas with other reports of them selling homes for LESS than what they bought them for. Then came the sudden news of our halting of purchasing to "catch up on our books" as they said but at that point I knew the damage was done. losing millions trying to squeeze markets and it blew up in their face, blaming it on some bogus algorithm when in reality they did not understand the core concept of flipping real estate to buy low and sell high, not the other way around. From the outside in I feel there might have been a lot of pride with their algorithm as they have relied on it for so long, no one wanted to admit when it was going wild. But hey it's just one expensive business lesson for them and hardship for 2000 people who have to pay the real price. It's just such an insult to the real estate industry that such a well established company like Zillow allowed for these things to happen when it was blatantly clear that what they were doing was not working by any means. It's hard to say I would never work for them again given my team and work were simply amazing, but given the right opportunity I will do my due-diligence in questioning every decision and speak up when I don't feel something is right.

Viewing 211 - 213 of 1,701 Reviews

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