Zillow reviews

4.6

92% would recommend to a friend

(1,701 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Aug 2, 2018

Solid job if you don't take it too seriously

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice offices. Good pay. Good work/life balance. Stable company. You can completely ignore office politics, but see "Cons."

Cons

Very easy to over-specialize. Easy to get stuck. Hard to move between teams or departments. If you completely ignore office politics you will have a hard time advocating for yourself. For example, I was once told that if I wanted to join another team, I should start by joining that team lead's running club.

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Zillow Response
7y
Thank you for the feedback. I'm not sure when you left the company, but one area where we've invested significantly in the past few years is internal mobility, and opening up opportunities on other teams. I expect our experience today to be much better than what you describe. -- Amy (COO)
4.0
Jun 14, 2018
Recommend
CEO approval
Business Outlook

Pros

I want to start by saying I WISH I could give Zillow 5 stars, but the way PAC is treated and a few other things really bring it down to 4. Now down to the real pros and cons: - AMAZING Culture. Truly one of a kind and I believe the company lives and breathes the values. -Benefits are top notch. Healthcare, dental, vision, snacks, stock, competitive/above average pay, 401k match, games, occasional catered lunch, etc. Think of the most stereotypical Silicon Valley company (In a good way :) ) and you've got Zillow. - Incredible technology and innovation. Zillow is THE #1 site when it comes to real estate. Zillow is 10 steps ahead of the competition and I’m excited to see where they go next. -Changing behavior - Some people may see this as a con, but the company is in a constant state of flux. They are changing people's behavior (Potential home buyers/sellers, agents, loan officers, landlords, etc.) and it was fun to be a part of, but you need to be okay with change.

Cons

- Internal mobility is an absolute mess. This is one of the main reasons I left the company. I applied for a job after being with the company for 2 years and was quite literally “forgotten” about until a Sr. Manger pinged the internal mobility recruiter- I received a formal apology, but it was really hurtful. ------As a follow up to this internal mobility, all Denver hires should be aware that the majority of the Denver office (80-90%) is sales and customer service. If you want to move up in those departments it's a great opportunity, or if you want to stick it out for a year, get to understand the company and culture, etc. you can transfer to another office after a year. - It's mostly a joke within the company, but PAC or Premier Agent Concierge (The entry level department a large number join into as an associate CES) is the red headed step child of the company. We work 363 days out of the year until 8 PM, 7 days a week(Holidays included) and other departments pity our department/consider it a joke. It's ridiculous that PAC still is expected to "thank" management when we were allowed to participate in entire company events. -----This has gotten A LOT better since I started in early 2016, but there is still a long way to go -Management communication (especially in PAC). When news comes out, it instantly turns in to a game of telephone with some team leads/associate managers saying one thing, while others say another. One SOP changes and some say follow it, others say do whatever you want. There were a couple times when we had LARGE meetings where EVERYONE got the exact same information- I think this needs to be more frequent and a standard practice to reduce this chatter and try to nip the "Zumor mill rumors" before they bud.

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Zillow Response
8y
Great to hear that the benefits and culture are top notch. However, I'm very sorry to hear about your experience with the internal mobility process. I'd like to hear more about that, so shoot me a note at jrg@zillowgroup.com if you like to share more details. While I agree PAC works hours different than other departments (other departments work 7 days a week as well), I disagree that PAC is considered a joke. It's very important strategic part of ZG's future vision. Syncing communication in a large org across different cities with teams working different sides of the week can be challenging. We've taken a number of steps already this year to continue to tighten each and every communications release. The nature of our work means that we have to be very thoughtful in what extra curricular activities our teams attend and when. We strive to build a vibrant culture around a robust business, and in doing so we have to balance the needs of our clients with those of our people. If you have improvement suggestions, I'm all ears. Good luck in your next endeavor!
5.0
Jan 26, 2018

Great company, no other like it.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They treat you like a person, not an employee. That's reflected in the benefits and how management approaches employees, no yelling and screaming about challenges, just collaboration and ideas. The office environment is very fun, and expansive (can only speak for Seattle). It is a very challenging company due to the pace and ingenuity around every corner, which is awesome. If you apply yourself, you'll go some where. Yes, office politics exist, but generally it's a meritocracy.

Cons

It's hard to write cons because I genuinely enjoy the company. But first off, if you're a recovering alcoholic, STAY AWAY, or have your sponsor on speed dial. Unsecured booze is in every corner of EVERY floor, stashed in closets, in every fridge with teams taking jellow shots in public kitchens. It's very hard to deal with in sobriety. Almost every event has booze, morale events are at bars, gifts are generally booze etc. Be firm in your sobriety or do not work here. Lastly, this is a company of affluent people, who are generally from affluent backgrounds. If you're from the poor side of things, and still have the chip on your shoulder, don't work here. Example, a room full of people (80+) laughing about someone being in prison. Disgusting. Often the experiences of the poor are mocked and minimized because hey, they can't buy houses.

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Zillow Response
8y
Thank you for your thoughtful and balanced review. It is great to hear your positive experiences. I would love to discuss your concerns further, please reach out to me at dans@zillowgroup.com . We work hard to maintain a respectful work environment and humor at others' expense is not in line with that. All activities, but inside and outside the office, that include alcohol are completely voluntary. We also have resources and support for anyone battling addiction. Your observations and concerns help us better understand how we can improve and I welcome the chance to discuss them live. Thanks for everything you do at ZG.
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