Zillow reviews

I started in early 2018 and left in early 2019 and this company is going downhill fast. I don't even know where to start. If you are sales/support (read: Denver hires) they don't give a crap about you as a person. It's the only job I've had in my professional career where they treat you like a kid. You are paid hourly and have to clock-in and out. You have to be there at 7:30 every morning even if you are calling a region that won't be up for another hour or two. Limited vacation and they are really weird about quota relief. They have a policy where if you miss quota a couple times in a six month period you will get put on a final notice and let go. You have to get approval on vacation in advance and submit quota relief but you'll be scared to do that because you might be struggling that month. Want to take a vacation the last week of a month when you're at quota so you won't have stress? Tough luck. One of their core messages is "Zillow is a team sport" and it's the exact opposite. You'll be part of a 20 person team that is all calling the same accounts over and over and over. The people who do the best either spam emails (and never get in trouble for it) or call accounts that slip out of other reps name. I never once felt like I was winning sales because of my ability - it felt like I either got good inbounds or the timing was right when I called someone that a different rep demo'd a couple months ago. They have done a terrible job at setting up salesforce and their auto dialing system is terrible. They will raise quota yearly without giving you a raise. They hire like 4-5 new reps every month to a team because they know people will get burned out. When they launched Zillow Offers they started removing MAJOR regions and making it so you couldn't sell their anymore. I had friends in the Southeast that said Atlanta was basically 30% of their closings and they removed the city over night. They kept quota the same and basically said start selling crappy zip codes that agents don't want. You'll go into a company sales meeting and they will waste your time saying stuff like "EVERYONE BE A LION. GO OUT AND HUNT" instead of talking about the things that matter to sales people like inbound lead flow or getting better data in the CRM (hmm maybe put a field for zip codes they've bought in the past...) . They don't really care about their customers. They know there are major zip codes that deliver crappy leads because they still put their contact form on underpriced/unsellable plots of lands and when the agents complain they tell them tough luck. Prices got so outrageous that I felt guilty going over ROI and showing they would be lucky to even get a 1.5x ROI in most regions. I checked back in and probably 30%+ of the best sales reps (many who had been there since Trulia) finally decided to leave. In the end it's all about the money. You can sell hot, treat customers like crap and email spam as long as you hit numbers.

There is ZERO career development in the Zillow IT org, most particularly in the Security space. The company claims to take security seriously, but doesn't anywhere anymore except on paper. The team has had massive turn over in the past six months. (Which isn't surprising if you consider the level of management turnover in the IT org as a whole.) The annual review system is broken. You can get zero compensation raise and zero equity without an explanation as to why -even if you met ALL of your performance goals and have good manager and peer review. If you ask for some rationale as to how this happened with an entire year of good feedback from management the only response you'll get is, "Let's just focus on the future." The annual review system seems to be based on how well your manager is liked by their manager. None of it makes any sense. So good luck getting a raise. Ever. Honestly, if you are considering work on the security team at Zillow, you shouldn't. You can easily get hired elsewhere in town where the leadership takes security seriously. You can find somewhere where you won't have multiple managers in one year because of turnover. (literally) You can find a place that takes your career seriously. The security team has seen high management turnover, zero career development, can't get traction with other teams, budget gets approved (verbally) then slashed over and over. Then upper management says asks why security hasn't solved for X problem. It's because we have no budget or headcount!