I applied online. The process took 3 weeks. I interviewed at T-Mobile (Richmond, VA)
Interview
I saw the posting for T-Mobile on a job search engine for the position. The initial application process was easy, just your basic information and work history. Afterwards you have to complete an assessment, which in my opinion was tedious. The first part of the assessment was a call center simulation test. The second part was (the tedious part) a list of questions about personality, leadership etc. Important: You must pass both parts to even be considered for an interview. After I completed this about two weeks later I received an email inviting me to a session called "Day in the Life." At this session they talk about what the job entails, show you around the building, and you listen in on an actual call. Once the session is finished you're emailed to set up an interview. Interviews at T-Mobile heavily rely on the STAR method. You have to give specific work related answers to questions the recruiter will ask. When I came in for my interview I was anticipating a panel of recruiters, but due to circumstances unknown I was lucky enough to only be interviewed by one person. The interview was fast and I thought I did okay as the questions weren't your typical interview questions for my experiences. Exactly a week after my interview I received a call letting me know that they would like to continue with the hiring process and was told to look out for an email to fill out a background check. It takes about two weeks for the information from the background check to get back to T-Mobile and I am currently waiting to hear back from them.
Interview questions [1]
Question 1
"Explain a time where you had to explain something technical to a customer?"
I applied online. The process took 3 weeks. I interviewed at T-Mobile
Interview
Zuerst ein Telefongespräch über 30 Minuten, in dem Standardfragen gestellt wurden, dann ein persönliches Treffen mit der Personalabteilung und dem einstellenden Manager um sich selbst zu präsentieren. Dann 2 Stunden Assessment-Center mit dem Abteilungsleiter und 3 anderen - Standardmäßige Selbstpräsentation, Rollenspiel und Ergebnispräsentation.
Interview questions [1]
Question 1
nothing really difficult if you have background in that industry
I applied through other source. The process took 2 weeks. I interviewed at T-Mobile (Bellingham, WA) in Feb 2013
Interview
I heard about the position via my local unemployment office. The process was very straight forward and transparent. I completed my assessment and then went in for an actual in person interview. T-Mobile does indeed utilize the STAR interview method, make sure you practice the night before. The interview wasn't overly hard and I felt like I did a good job.
Another thing to be aware of. I personally don't have good credit right now and was told by someone in one of my networking groups that T-Mobile won't hire people who don't have good credit. I asked the recruiter point-blank if this was true during my assessment. She told me that T-Mobile is only interested in things like prior work history and criminal records in regards to background checks. They also use Hire Right and it's pretty detailed.
Interview questions [1]
Question 1
The interviewer asked me several questions related to a time where I wasn't successful or failed at something. Make sure that you have a good work related story to tell here. The important thing is that you realize you aren't perfect and that you learned from the experience. The employer wants to hear that you are open to criticism and can grow.