T-Mobile Customer Seevice Representative interview questions

I began with an online interview, then it was followed by a phone interview. I then attempted to take an online test, but had some issues with that. Then went into the office to take the test. next came back to listen in on calls. Next I interviewed with 2 levels of management. I left knowing that they wanted me, but had to go through a background check first. 2 weeks later received an offer. I was given an option of start dates and went with the one that began after I finished my final exams. I graduated and started approximately one month after graduation with holidays between that time.

First, I took an easy assessment test with questions like can you sit at a desk for a full shift taking calls. Then I took a long, like 45 min. to an hour, skills and math test. You had to answer mock calls and handle customer problems in a call-center environment. It was fairly easy, but you should be prepared to write information down on paper quickly before entering it into the computer. The math problems were sometimes complex - a lot of percentages and fractions, but manageable. Finally, you have to answer pages and pages of personality questions. You won't have to think, but you will have to continue to concentrate for a long time. I just filled out a complex background history, it was comprehensive - you will need access to information (address, phone number, dates of employment, supervisor's name and title, ect...) I just scheduled a phone interview - it will be next week.