T-Mobile Customer Seevice Representative interview questions

I had to complete an online assessment test, I was contacted back in 3 business days in which I came in for a "job fair". The whole interview process lasted 3 hours in which I listened to a presentation, a live phone call and interviews 1 on 1 with a coach. At that time they told me I had done great and wanted to interview me with the Hiring Manager (actually ended up being 2 Coaches)....The panel interview is very complex and they use the STAR interview! I was told I would hear back in seven business days with an offer, If I was offered the job so now I am just waiting.

After filling out an application online (consisted of personal info, resume, skills and personality test) I got a call a couple days later with and did a phone interview. I was then asked to come in for the initial interview. At the call center I sat and listened to a rep on the phone (supervised a call) for about 30 minutes. I then did a face to face interview with a manager, then another with a superviser. Overall I thought it went well but 3 days later got an email stating i didnt get the position and had to wait a year to apply again [as if!].