I applied online. The process took 5 weeks. I interviewed at T-Mobile (Albuquerque, NM) in May 2019
Interview
Walk through of the center, questions on PNL structure, mock call with hiring person, questions on experience that would translate to customer care. How well you can adapt to change
Interview questions [1]
Question 1
How well do you handle under pressure of a stressed customer?
Easy seamless process, hired within two weeks of interview, very friendly interviewers, basic knowledge questions about previous job experiences and how you handled them, everything went well during the process
Interview questions [1]
Question 1
How did you handle a difficult customer in the past?
Very relaxed interview session with management who was able to extend their concerns for new employees as well as what is expected. It makes the expecting more realistic. It was a good experience.