T-Mobile Customer Service Associate, Expert interview questions

This was an incredible interview process. A few days after submitting my application online through t-mobiles website I received an email to do a video/mobile interview that comprised of 10 questions, 7 were responses on camera. The following day I was emailed by the recruiter who let me know it was under review. Then shortly thereafter I got an email with an invitation for a face to face interview which I scheduled for a couple days later. I met with the recruiter and she explained the job role, asked a few questions and showed me the call floor. The interviewer made me feel at ease and it was like having a casual conversation with a few behavioral questions (STAR formatted answers). I can genuinely say this was the best interview process I’ve ever been through. I had previously applied for another call center who used SHL for a pre-employment test so I was able to use that when I had been requested to take the assessment after submitting my application.