They do hire freshers
Applied for non voice technical support International chat process for Verizon.
First round, write on a topic that they tell you (from my opinion evaluation is strict, if you clear this round, then you have good chance of getting selected).
Second round, answer 20 multiple choice questions. (these questions are easy if you have basic knowledge).
Third round, typing round, you need to get atleast 25 wpm. (If you are a regular laptop or computer user, then you can achieve this speed easily).
Fourth round, operations manager round (you will be asked introduction, general questions which are asked in an interview and technical questions, if you are confident, have good communication and have basic technical knowledge, you may clear this round) .