Verizon Customer Service Representative (CSR) interview questions

The questions are based off of situations what you did, what was the numbers involved how did your resolve issue or what did you learn. they will ask what do you think you bring to the company. they will ask about your previous work patterns and history. they want to make sure you wont leave when hired after all call centers have a very high turn over and this job isn't any different.

It was smooth process to follow kind of lengthy. email invitation for assessment. phone interview fast and brief. in person interview.two people interviewing. 4 to 5 questions. role play, email offer.