Verizon Customer Service Representative (CSR) interview questions

I applied at the beginning of June. Received an email about a week later for me to take the assessment. After I took the assessment (it took me about an hour), I received an email a few hours later telling me to set up a time for a phone interview. Please look over the company credo! The phone interview lasted about 45 minutes and consisted of mainly behavior based questions and information on the position. I moved on to the final stage which was a face to face interview. This lasted about an hour. More behavior based questions and three role play scenarios. I was told I would know something in 7 -10 days.

Took about 2 months, a few phone interviews a month after the initial application, and then an interview at the store with 2 managers where you went over basic interview questions and then did a role play where you had to sell your phone