Verizon Customer Service Representative (CSR) interview questions

First of all it took them a week to contact me regarding my resume. I had a phone interview and then scheduled an assessment a few days later. The assessment was a joke and in no way can that be used to gauge what type of an employee you will be. I took the assessment which lasted over an hour and then was led down to the lobby and was told that I failed and that I could reapply in six months. No thank you!