Verizon Customer Service Representative (CSR) interview questions

Initial phone interview followed by face to face interview. Honestly cannot remember bc I worked for them back in 2007 and this review only goes back to 2011. Typical phone interview asking about your customer service experiences and why you want to work for VZW. Sorry but cannot remember bc so long ago.

Asked a bunch questions how would I take calls in the call center and a lot situational questions. The interview was very nerve wrecking because I had two in one day and they were trying to hire enough for the next new hire class. They showed you around the call center so you see what you are getting into. We also listen to calls to tell the interviewers how I would take the call.